Customer Service Representative - UniFirst

Customer Service Representative

Uni First is seeking a dedicated Customer Service Representative to join our team. You will be a key player in delivering outstanding customer service as a liaison between customers and the company. We offer a 5‑day work week with Saturday and Sunday off and on‑the‑job training.

• Assist customers by answering questions related to accounts, procedures, and services by telephone or email.
• Provide excellent customer service to both customers and Uni First personnel.
• Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through Uni First’s escalation process.
• Partner and provide administrative support to Uni First’s Sales Department.
• Perform basic data entry and other administrative duties.

• 2 years of customer service experience in an administrative setting is preferred.
• Prior accounts receivable experience is highly encouraged.
• High school diploma or GED equivalent is recommended.
• Verbal and written communication skills: professional telephone and email etiquette.
• Active listening, responsiveness, and personable.
• Proficient knowledge of Microsoft Office (Outlook, Excel, Word, Teams, etc.).
• Time management and organizational skills with attention to detail.
• Collaborative, team‑player capable of working independently.
• Problem solver in a dynamic environment.
• Comfortable performing basic mathematical skills (adding, subtracting, multiplying, dividing, etc.).
• Must be able to lift up to 25 pounds, occasionally carry parcels or packages, walk short distances, and sit for extended periods.

On the job training, 401(k) with company match, profit sharing, health insurance, employee assistance program, life insurance, paid time off, direct payroll deposit, tuition reimbursement, 30% employee discount, employee referral bonuses.

Uni First is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti‑discrimination laws.

If you require an accommodation during any part of the application process due to a disability or medical condition, please contact us by email at T or call the Ethics First Hotline at (800) 213‑8979.

Uni First Recruiters and/or representatives will not ask job seekers to provide personal financial information when submitting a job application. Please be vigilant as such requests for information may be fraudulent.