Quality Manager

vision insurance, paid time off, paid holidays, tuition assistance, 401(k), profit sharing

The Quality Manager is a key member of the region leadership team responsible for leading the Quality Management System (QMS) and driving a culture of quality, accountability, and continuous improvement across operations. This role is accountable for overall product quality performance across Fort Worth and Houston manufacturing sites and the Amarillo distribution center.

The Quality Manager ensures effective prevention, identification, and resolution of quality issues through disciplined root cause analysis and corrective action. Partnering cross-functionally with Operations, Sales, Supply Chain, and customers, this leader drives sustainable improvements, strengthens customer confidence, and ensures compliance with all regulatory and certification requirements.

The role also leads audits, quality systems, and data-driven performance reporting to protect and enhance the company's brand. This position reports to the General Manager and is located in our Fort Worth, TX location.

• Lead the development, implementation, and continuous improvement of the site Quality Management System (QMS), ensuring alignment with company, customer, and regulatory requirements.
• Establish and maintain quality standards, process controls, and verification systems to ensure consistent product conformance and "right-first-time" execution.
• Own the customer quality experience, including complaint resolution, root cause analysis, and corrective/preventive actions (CAPA), ensuring timely and sustainable issue resolution.
• Analyze quality data, trends, and loss drivers to prioritize and lead continuous improvement initiatives that improve first-pass yield, reduce cost of poor quality, and enhance operational efficiency.
• Facilitate cross-functional problem-solving using Lean and Six Sigma methodologies (e.g., DMAIC, 5 Why), driving accountability and measurable results.
• Lead all internal and external audits, certifications, and compliance activities (e.g., ISO, SQF, AIB), ensuring audit readiness and timely closure of findings.
• Partner with suppliers and internal stakeholders to ensure material quality, drive supplier performance, and resolve quality-related issues.
• Support customer engagement activities including audits, site visits, and technical consultations, acting as a subject matter expert on product quality and manufacturability.
• Own document control and quality systems, ensuring procedures, SOPs, and records are accurate, standardized, and effectively utilized.
• Develop and deliver training to enhance quality knowledge, capability, and accountability across the organization.
• Provide regular, data-driven reporting and insights to site leadership on quality performance and improvement initiatives.
• Perform other duties as assigned in support of business objectives.

• Bachelor's degree in engineering, Quality, Operations, Supply Chain, or related field (or equivalent experience).
• 5+ years of progressive experience in quality, manufacturing, or operations leadership roles.
• Demonstrated expertise in root cause analysis and structured problem-solving methodologies.
• Experience managing customer quality issues and cross-functional resolution.
• Strong analytical and data interpretation skills.
• Proficient in Microsoft Office and quality/data systems.
• Strong communication, organizational, and leadership skills with ability to operate both strategically and tactically.

• Experience in ISO 9001, SQF, AIB, or similar regulated environments.
• Certified Quality Auditor (CQA), Six Sigma certification, or equivalent.
• Experience in corrugated packaging, paper manufacturing, or high-volume production environments.
• Prior experience on a plant leadership team.
• Strong business acumen with ability to translate technical issues into business impact.
• Proven ability to influence cross-functional teams and drive change.
• Experience leading Lean or Operational Excellence initiatives.

The starting base salary range for this position is $95,717 -…