Assistant Director of Financial Aid

Job no: 497153
Work type: Full-time
Campus: Mount Carmel - Hamden, CT
Categories: Staff

Quinnipiac University invites applications for an Assistant Director of Financial Aid to have responsibility for counseling, needs analysis, packaging and processing for their respective portion of the undergraduate population.

In this position you will administer financial aid programs in accordance with federal, state, and institutional regulations, including needs analysis, verification, professional judgment reviews, awarding, packaging and processing. The successful candidate must possess strong knowledge of financial aid regulations, excellent customer service and communication skills, and the ability to effectively manage multiple priorities in a fast‑paced environment.

Applications must be submitted electronically and include a resume, a cover letter detailing how your experience aligns with the position requirements, demonstrated commitment to intentional leadership that values individuals of all backgrounds and experiences, and contact information for three references.

We offer a comprehensive benefits package for full‑time faculty and staff which includes tuition remission and a culture that is inclusive and driven by excellence.

Quinnipiac University is considering only those applicants who have valid authorization to work in the United States. Quinnipiac University does not sponsor employment‑based visas for this position.

Quinnipiac University is an equal opportunity employer and encourages applications from individuals of all backgrounds and experiences. We are committed to fostering an inclusive and respectful community.

• Maintain comprehensive knowledge of current federal and state student aid regulations, compliance requirements, and institutional policies affecting student aid programs
• Counsel students, parents and other stakeholders through in‑person, phone, and on virtual Zoom meetings regarding financial aid eligibility, application procedures, awards processes, financing options, and related university policies
• Review financial aid applications and determine student eligibility for federal, state, institutional, and private financial assistance programs in accordance with established regulations and guidelines
• Perform needs analysis, award packaging, verification, professional judgment reviews, and financial aid processing for an assigned population of undergraduate students
• Utilize financial aid management systems and related technology to process student records, maintain data integrity, and support efficient service delivery
• Administer and reconcile at least one designated financial aid program, including but not limited to Federal Work‑Study, Federal Pell Grant, Federal Direct Loans, Satisfactory Academic Progress (SAP), Connecticut state grants, athletic scholarships, institutional endowed scholarships, and private education loans
• Process and evaluate special circumstance requests, including residency appeals, cost of attendance adjustment, dependency overrides, and other professional judgment determinations
• Collaborate with colleagues across the university to support student success and provide exceptional customer service to all constituents
• Serve as a resource for developing and maintaining departmental procedures, ensuring consistency with regulatory requirements and best practices
• Represent the Office of Financial Aid at University events, including Open Houses, Admitted Student Programs, and other outreach initiatives
• Perform other duties as assigned. Evening and weekend hours as required

• Bachelor's degree required
• Experience may substitute for some of the above education requirements

• Minimum 2‑3 years of experience
• An aptitude for using electronic systems along with excellent customer service skills is essential
• Ability to multi‑task
• Experience with Colleague preferred
• Demonstrated ability to exhibit sensitivity while working with a diverse group of students and parents during difficult and at times emotional financial discussion
• Knowledge of federal and state aid programs and regulations
• Strong verbal…