Director, Qualitative Program Management

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in.

To start a career that is out of the ordinary,

Title:

Director, Qualitative Program Management

Location:

REMOTE (CT, RI, MA, NJ, NY, PA, Est zone)

• Strategic Client Leadership
• Serve as a trusted advisor to stakeholders across product, marketing, UX, research, innovation, AI, cloud, and technology organizations.
• Lead client conversations with confidence, bringing recommendations and solutions rather than simply reporting status.
• Connect research activities to broader business objectives, strategic priorities, growth opportunities, and decision-making needs.
• Guide clients through complex challenges by providing clear points of view, trade-offs, and actionable recommendations.
• Build long-term partnerships that strengthen client confidence, retention, and growth.
• Program & Portfolio Leadership
• Oversee multiple concurrent qualitative research programs and strategic accounts.
• Drive end-to-end execution across large-scale, multi-market and global initiatives.
• Establish operational frameworks that enable teams to execute consistently and efficiently.
• Anticipate risks, remove barriers, and implement mitigation strategies before issues impact delivery.
• Create clarity and accountability across complex stakeholder groups and work streams.
• Proactively manage scope, recruitment challenges, and timeline realities. You are expected to present options, trade-offs, and clear recommendations rather than simply escalating problems.
• Research & Operational Excellence
• Partner closely with researchers, moderators, project managers, recruitment partners, vendors, operations teams, and client stakeholders.
• Apply a strong understanding of qualitative methodologies, recruitment feasibility, screeners, participant management, and study execution.
• Manage highly customized research programs requiring precision, adaptability, and exceptional attention to detail.
• Translate ambiguity into structured plans, clear deliverables, and actionable next steps.
• Identify opportunities to improve processes, scalability, and operational efficiency.
• Executive Communication
• Serve as the primary point of contact for senior client stakeholders and internal leadership teams.
• Navigate difficult conversations with confidence, professionally pushing back on unrealistic timelines or scope creep when necessary to protect delivery quality and client satisfaction.
• Foster a 'Revenue Protection' mindset by recognizing that seamless operational execution is a direct driver of client retention and future account growth.
• Facilitate alignment across cross-functional teams, ensuring information flows effectively and decisions are clearly documented.
• Navigate conversations around scope, feasibility, timelines, budgets, and changing priorities while preserving strong client relationships.

• A strategic thinker who understands both research and business outcomes.
• Comfortable managing ambiguity and operating with incomplete information.
• Exceptionally proactive and solutions-oriented.
• Calm and composed under pressure.
• Capable of influencing senior stakeholders and inspiring confidence.
• Operationally rigorous with outstanding attention to detail.
• Skilled at balancing client needs with delivery realities.
• Equally comfortable leading executive conversations and diving into execution details when needed.

• 6+ years of experience in qualitative research, insights consulting, program management, project leadership, operations, or client services.
• Experience supporting enterprise-level technology companies or complex B2B organizations.
• Strong understanding of qualitative research methodologies and participant recruitment.
• Proven success managing complex, multi-market, multi-stakeholder initiatives.

• Medical plans with comprehensive, affordable coverage for a range of health services
• Health Savings Account/FSA Dental, Vision and benefits to cover unique healthcare needs
• Wellness Program
• 401k with match
• Tuition Reimbursement, Commuter benefits
• Unlimited PTO

We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale.

and by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world.

and because we know people, we like to make sure our own people are being looked after as well.

Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing.

While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win…