Call Center Representative

Connecticut Orthopaedics has been named as the #1 Physician Practice in Orthopaedics in Connecticut, as well as ranking in the Top 3 for Surgical Care and the Top 5 for Overall Physician Practices across the state by Castle Connolly.

Interested in growing your career while making an impact in the lives of patients each and every day?

Connecticut Orthopaedics is looking for a full-time Call Center Representative to join our exceptional care team. By joining our team, you will become an integral part of the largest private orthopaedic practice in New England offering a competitive salary, excellent work-life balance, and exceptional career growth opportunities!

Job Summary:

The Call Center Representative position is the entry point for patients to engage with the practice and request information or an appointment. Management of phone calls and appointment requests are of high priority to meet the patient’s objective for calling while providing exceptional customer service.

• Answering incoming phone calls such as, triaging to the appropriate party or managing the needs of the patient
• Managing appointment requests for website
• Registering patient into practice management system
• Navigating provider schedules to schedule new or follow-up appointments
• Knowledge of scheduling rules meeting provider team expectations
• Operation of computer and its applications to meet job expectations
• Performs other duties as assigned by their supervisor

• Ability to communicate effectively and clearly across all departments and to patients
• Time management on phone calls
• Ability to multitask in a high call volume call center
• Strong aptitude in the use of computer applications
• Exceptional interpersonal skills Experience/Educational Requirements
  • High school diploma or equivalent required
  • Minimum 1 year of experience in customer service or call center environment