Air Support Advisor

Job Details

Job Location:

Providence, RI 02904

Position Type:
Full Time

Salary Range: $24.15 - $28.60 hourly

Job Shift: 1st Shift

Job Category:
Travel

• Acts as the specialist for air bookings for Travel Advisor inquiries and club business travel.
• Responsible for troubleshooting and reporting errors in the air booking system and providing suggestions for improvement.
• Provides excellent customer service utilizing the club's Five Diamond Service standard.
• Supports advisors on air relations questions and acts as subject matter expert on airline policies.
• Performs air bookings in TST, including troubleshooting, reporting of air booking failures in TST (Apollo), Amadeus and/or other GDSs.
• Requests, quotes, and manages group retail space for advisors.
• Books, tickets, and monitors air for advisors where there is a contract/commission agreement.
• Books, tickets, and monitors members' group air requests for advisors, monitors all air queues for assigned locations, and monitors air variances – budget cost vs actual ticket.
• Processes ticket reissues, exchanges, voids, and refunds for tickets issued through TST and Amadeus/other GDSs.
• Books, tickets, and monitors members' air for EV & CA tour products either on contract or published fares, and monitors utilization, deposit requirements, and ticketing.
• Researches and books all club business travel based on the club’s expense and travel policy, logging all information in tracking worksheets and Concur.
• Researches and books club executives and board of directors’ business and personal travel.
• Keeps abreast of industry trends, market climates, and competitive activities and provides suggestions to leverage opportunities.
• Shows working knowledge of business and provides suggestions for improvement to the team’s processes, including procedure manual.
• Expected to be available off‑hours in order to fulfill job requirements in support of the agency.

• Education:
  
  Travel school certification, 2 years of college required.
• Experience:
  
  1–3 years experience in a tour operator’s air department or high‑volume travel agency required; some supervisory experience preferred.

AAA Northeast is proud of our diverse culture, fostered by the many talents, skills, passions, and expertise of our employees. We are an equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran’s status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class.

We thrive when our team members bring their whole selves to work.