Air Support Advisor

Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community?

At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It’s why we’ve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century.

Acts as the specialist for air bookings for Travel Advisor inquires and club business travel. Responsible for troubleshooting and reporting errors in the air booking system. Provides suggestions for improvement in processes. Has a thorough understanding of airline policies and procedures and implements accordingly. Provide excellent customer service utilizing the club's Five Diamond Service standard.

What you will do:

Provides support to the advisors on air relations questions/inquires. Acts as the subject matter expert regarding airline policies. Provides support for air bookings in TST. This includes troubleshooting, reporting of air booking failures in TST (Apollo), Amadeus and/or other GDS’s. Requests, quotes and manages group retail space for advisors

Books/tickets/monitors air for advisors where there is a contract/commission agreement. Books/tickets/monitors members group air requests for advisors. Monitors all air queues for assigned locations. Monitors air variances – Budgets cost vs actual ticket

Processes ticket reissues/exchanges, voids, and refunds for tickets issued through TST and Amadeus/other GDS’sBooks/tickets/monitors members air for EV & CA tour products either on contract or published fares. Requests air group bookings for CA/EV and monitors utilization, deposit requirements and ticketing

Researches and books all club business travel based on the club’s expense and travel policy. This includes booking/ticketing and logging all information in tracking worksheets and logging expenses into Concur. Research and books club executives and board of directors’ business and personal travel

Keeps abreast of even industry trends, market climates, and competitive activities and recommends suggestions to leverage opportunities among colleagues. Demonstrates working knowledge of business. Provides suggestions for improvement to the team’s processes including procedure manual

As part of this role, off-hours availability is an expectation to effectively fulfill the requirements of the job in support of the agency

Education

Travel school certification, 2 years of college required

Experience1-3 years experience in a tour operator’s air dept. or high-volume travel agency required andSome supervisory experience preferred AAA Northeast is proud of our diverse culture, fostered by the many talents, skills, passions, and expertise of our employees. We are an equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran’s status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class.

We thrive when our team members bring their whole selves to work.
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