Customer Care Representative

Responsibilities

• Responds to internal and external customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
• Analyzes problems and provides information/solutions.
• Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
• Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
• Researches and analyzes data to address operational challenges and customer service issues.
• Provides external and internal customers with requested information.
• Receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.
• Uses computerized systems for tracking, information gathering and troubleshooting.

• HS diploma or equivalent.
• Previous experience in an automated customer service environment.
• Call center experience strongly preferred.
• Experience working in a healthcare environment strongly preferred.
• Strong oral, written and interpersonal communication skills.
• Problem‑solving skills.
• Facilitation skills.
• Analytical skills.

Demonstrates strong problem‑solving, analytical, and facilitation skills while providing exceptional customer service in a healthcare environment. Proficient in utilizing computerized systems for effective information tracking and communication.

• PC
• Computerized Systems