EMR Specialist

Connecticut Orthopaedics has been named as the #1 Physician Practice in Orthopaedics in Connecticut, as well as ranking in the Top 3 for Surgical Care and the Top 5 for Overall Physician Practices across the state by Castle Connolly.

The Electronic Medical Record (EMR) Specialist is responsible for application training, implementation support, and post-go-live optimization process for physicians, and clinical and non-clinical staff. This position will work closely with the Operations, IT, and Human Resources department to develop and maintain EMR training as it is an integral piece of all patient related positions. This role provides comprehensive support to users across the organization for all aspects of our EHR program—including implementation, maintenance, updates, and on-site assistance across all divisions as needed.

• Deliver effective training in a classroom setting for all staff roles, including clinical, clerical, and billing.
• Offer on-site support to ensure smooth transitions from training to real-time use.
• Troubleshoot issues in accordance with established protocols.
• Maintain a strong working knowledge of all program applications.
• Conduct system maintenance, perform research, run tests, generate reports, and document all changes and outcomes thoroughly.
• Investigate and resolve Help Desk tickets submitted by end users.
• Support implementation and rollout of new software modules and updates.
• Test new builds and features during both implementation and ongoing maintenance phases.
• Collaborate with departments and locations to improve workflows, enhance integration, and increase efficiency.
• Assist in the redesign of workflows and operational processes as needed.
• Ensure data integrity by strictly adhering to IT policies and procedures.
• Perform other duties as assigned by the Director.

• Strong computer and technical skills.
• Proficient in EHR systems (Epic experience preferred).
• Excellent communication skills, especially in delivering training.
• Thorough and detail-oriented with strong follow-through.
• Clinical background (e.g., Medical Assistant or Nurse) is strongly preferred.
• Collaborative mindset with a team-oriented approach.

• Minimum of 3-5 years of experience working with the EPIC system.
• Previous experience in a medical office environment required.
• EPIC certification preferred.