Managed Services Consultant - Sr

What You'll Do

• Deliver Value:
  Be able to deliver on, and communicate the value associated with the customer’s investment in Sprinklr solutions through the Sprinklr platform to guarantee retention & customer growth.
• Drive Adoption:
  Drive adoption and usage of new products and features across multiple business units, teams, and markets within a single customer.
• Establish Relationships:
  Establish and nurture relationships built on trust with every new customer, develop client and agency champions, and identify key stakeholders.
• Strategic Business Partner:
  Become your customer’s day‑to‑day strategic advisor who understands their business challenges and can communicate the positive business outcomes of working with Sprinklr.

• Ensure that every customer derives the most value possible from the platform leading to retention and business expansion.
• Identify, comprehend and clearly articulate customers' requirements to generate an end‑to‑end solution to their business challenges.
• Develop a deep understanding of customer needs and tie them to specific Sprinklr use cases, product features, benefits and value propositions.
• Analyze and elevate customer’s consumption of contract, adoption of the product and generation of upsell or cross‑sell.
• Act as day‑to‑day contact for stakeholders in brand, agencies and for System Administrators.
• Assist world’s leading brands and their agencies in seamlessly building social media campaigns & process‑flows mapped to their business needs.
• Identify platform gaps, and optimization opportunities; designing and configuring the appropriate solutions so client expectations regarding platform use‑cases and functionalities are fulfilled.
• Provide oversight on any additional enablement of the software deployment to be in line with current architecture and future client needs or business requirements.
• Proactively identify opportunities to improve operational efficiencies and find suitable entities which could benefit from utilising AI to drive greater ROI.
• Capture development areas for product improvement and collaborate with product managers and engineering for necessary corrective actions.
• Work with clients to improve the social service itself and its alignment with the client’s core business.
• Provide on‑going training support and ad‑hoc training sessions to keep customers educated on Sprinklr’s know‑hows.
• Identify opportunities for customer references and case studies.
• Maintain platform relevancy according to changes in business needs.

• Experience working with the Sprinklr platform is required, with specific experience in the Service product strongly preferred.
• 4+ years of experience in account management at a brand, agency or tech company.
• Experience in web technologies, CRM or SaaS platforms and digital marketing experience across social platforms.
• Strong product acumen & evangelization experience with the aptitude to learn new products.
• Excellent written and verbal communication skills.
• Multilingual skills (Spanish, Portuguese, or others) would be a plus.
• Analytical mind‑set with attention to detail along with excellent problem‑solving and critical‑thinking skills.
• Ability to think independently and learn as a member of a team.
• Ability to work in a highly challenging & competitive environment while delivering high quality of customer service.
• Ability to work effectively under tight deadlines and juggle several assignments & projects simultaneously, while maintaining a high standard of excellence.
• Intrinsic motivation to tackle unique client use cases, passion to solve business challenges and commitment to client delight.
• Ability to interpret industry trends across different verticals & lines of businesses.
• Advanced analytical skills with proven competency in data tools & methodologies.
• Industry specific knowledge across different verticals or lines of business preferred.
• Demonstrated experience with, and a passion for, the social technology universe (i.e., Facebook, Instagram, Twitter, You Tube, Linked In, Pinterest, Snapchat, Tik Tok).
• Strong time management skills including the ability to prioritize tasks and maintain accurate time tracking for billing purposes.