Senior Consultant – ServiceNow IRM, SecOps Implementation

Responsibilities

• Engage and deploy client projects across Service Now applications (e.g., IRM, Sec Ops, etc.), ensuring high-quality delivery.
• Serve as a client contact for engagements, building trusted relationships and managing expectations.
• Translate complex business requirements into scalable, effective Service Now solutions.
• Facilitate workshops and design sessions with clients to shape solution direction.
• Configure, customize, and extend Service Now applications, while overseeing execution by staff-level team members.
• Deliver product demos to prospective clients, showcasing Service Now capabilities and Crowe’s approach.
• Support proposal development, SOW creation, and pre-sales activities.
• Mentor and train junior staff, supporting their technical and consulting skill growth.
• Contribute to internal best practices, accelerators, and knowledge sharing to enhance delivery quality.
• Collaborate with leadership on thought leadership and practice-building initiatives.

• 2+ years of direct Service Now implementation experience
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field preferred
• Strong hands-on experience configuring and implementing Service Now solutions
• Proficiency with Service Now development (JavaScript, Business Rules, Workflows, UI Policies, etc.)
• Familiarity with Service Now integrations (REST/SOAP APIs) and third-party tools
• Excellent communication, facilitation, and client-facing presentation skills
• Proven ability to lead Service Now delivery projects and guide junior staff
• Experience with business development activities (demos, proposals, pre-sales discussions) – Preferred
• Strong problem-solving and organizational skills.
• Certifications:
  
  Service Now Certified System Administrator (CSA) – Preferred;
  One or more Service Now Certified Implementation Specialist certifications – Preferred;
  Certified Application Developer (CAD) – a plus.