Global VP, Service Desk & Digital
Job in
Hamden, New Haven County, Connecticut, 06517, USA
Listed on 2026-07-22
Listing for:
Gartner
Full Time
position Listed on 2026-07-22
Job specializations:
-
IT/Tech
Job Description & How to Apply Below
Gartner is seeking a senior leader to own the 24/7 Global Service Desk, coordinating the India centers of excellence and onsite teams worldwide. You will oversee Level 2 support and Digital Employee Experience, driving continuous improvements in service quality and employee productivity.
The ideal candidate has proven global leadership, strong data analytics capabilities, and a track record of reducing tickets through automation and self-service.
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