Claims - Field Claims Representative

Make a difference with a career in insurance

At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we’re looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss.

Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person®.

Our Field Claims department is currently seeking field claims representatives to service the territory surrounding Waterbury, Connecticut. The candidate is required to reside within the territory.

This territory allows either an experienced or entry-level representative the opportunity to investigate and evaluate multi-line insurance claims through personal contact to ensure accurate settlements.

• complete thorough claim investigations
• interview insureds, claimants, and witnesses
• consult police and hospital records
• evaluate claim facts and policy coverage
• inspect property and auto damages and write repair estimates
• prepare reports of findings and secure settlements with insureds and claimants
• use claims-handling software, company car and mobile applications to adjust loss in a paperless environment
• provide superior and professional customer service
• once eligible, become a certified and active Arbitration Panelist

Pay range: $63,250 - $87,400 annually. Pay determination is based on the applicant’s education, experience, location, knowledge, skills and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.

• be available and communicative during your regular business hours
• a desire to learn about the insurance industry and provide a great customer experience
• the ability to work unsupervised
• excellent verbal and written communication skills
• strong interpersonal skills
• excellent problem‑solving, negotiation, organizational and prioritization skills
• preparedness to follow‑up with others in a timely manner
• a valid driver’s license

• AINS, AIC, or CPCU designations preferred

• company car
• company stock options, including Restricted Share Units and Incentive based stock options
• paid time off (PTO)
• 401K with 6% company match

Pay range: $71,300 - $103,500 annually. Pay determination is based on the applicant’s education, experience, location, knowledge, skills and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.

• be available and communicative during your regular business hours
• ability to completely assess auto, property, and bodily injury type damages
• capacity to work unsupervised
• excellent verbal and written communication skills
• strong interpersonal skills
• excellent problem‑solving, negotiation, organizational, and prioritization skills
• preparedness to follow‑up with others in a timely manner
• a valid driver’s license

• one or more years of claims handling experience
• AINS, AIC, or CPCU designations preferred
• bachelor’s degree or equivalent experience required

• company car
• company stock options, including Restricted Share Units and Incentive based stock options
• paid time off (PTO)
• 401K with 6% company match

As a relationship‑based organization, we welcome and value a diverse workforce. We grant equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation , gender identity and transgender status ; religion; national origin; age; disability; military service; veteran status; pregnancy; AIDS/HIV or genetic information; or any other basis prohibited by law. All job applicants have rights under Federal Employment Laws.

Please review this information to learn more about those rights.