Complex Claims Specialist

Job Type

Permanent

Complex Claims Specialist:
General Liability

AVP – Team Manager

Atlanta, Boston, Chicago, Hartford, NYC or Scottsdale

The primary role of a Complex Claims Specialist is to independently analyze liability claim submissions for potential coverage, set adequate case reserves, respond promptly and professionally to inquiries from clients and brokers, and proactively drive early resolution of claims arising from our General Liability products. The specialist manages a full pending of General Liability Claims and provides thought leadership in multiple forums within and outside the company, actively engaging in business development, product innovation, and market/customer insight, and developing strong relationships with underwriting leadership.

• Strategize and maximize early settlement opportunities for General Liability Claims (BI & PD).
• Draft and review coverage analyses.
• Monitor litigation/suits and manage local defense counsel & relationships.
• Continuously assess exposures and adequacy of claim reserves.
• Drive employee engagement by exhibiting passion for the company, values, business, and customers.
• Take lead in managing high exposure claims on the team.
• Attend mediations and/or settlement conferences where appropriate.
• Assist in preparing & presenting quarterly reserving packs.
• Actively participate in the Claims/UW/Actuarial feedback loop.
• Keep senior claims management appropriately informed of key issues.
• liaise directly on a daily basis with insureds and brokers.
• Maintain timely and accurate file documentation/information in our claims management system.

• JD from an ABA‑accredited law school.
• Bar admission in good standing.
• Minimum of 8 years of professional experience in General Liability with an insurance carrier or litigation experience in General Liability.
• Litigation and mediation experience.
• Ability to analyze liability and potential damages exposure.
• Experience monitoring outside counsel.
• Experience negotiating allocation issues.
• Experience drafting or reviewing litigation budgets.
• Experience recommending or setting reserves.
• Experience handling large volume of claims or litigation matters.
• Ability to manage case load independently and meet timelines.
• Excellent verbal and written communication skills.
• Strong ability to establish rapport and build relationships with clients.
• Team‑oriented, with ability to excel in a collegial environment.
• Leadership and people‑management skills.
• Less than 10% travel required.

This position requires two days in office each week.

$115,000 – $130,000 per year.

• Competitive salary and bonus based on personal & company performance.
• 401(k) with competitive company matching.
• Comprehensive health insurance, vision, dental and FSA plans.
• Company‑paid group term life, short‑term disability and long‑term disability coverage.
• 24 paid time off days, 2 Hiscox Days, 10 paid holidays, and the ability to purchase 5 PTO days.
• Paid parental leave.
• 4‑week paid sabbatical after every 5 years of service.
• Financial Adoption Assistance and Medical Travel Reimbursement Programs.
• Annual reimbursement up to $600 for health club membership or related fitness program fees.
• Company‑paid subscription to Headspace to support employees’ mental health and wellbeing.
• Recipient of 2024 Cigna’s Well‑Being Award for having a best‑in‑class health and wellness program.
• Dynamic, creative and values‑driven culture.
• Modern and open office spaces, complimentary drinks.