Lead Director – Program Management, Resources & Marketing Operations
Job in
Hamden, New Haven County, Connecticut, 06517, USA
Listed on 2026-07-13
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-13
Job specializations:
-
Management
Operations Management, Program / Project Manager, Change Management -
Business
Operations Management, Change Management
Job Description & How to Apply Below
Responsibilities
- Lead and oversee the program management team building a best‑in‑class, modernized functional capability
- Establish and maintain enterprise‑level operational reporting, dashboards, and performance metrics to provide senior leadership with clear visibility into work, capacity, and outcomes.
- Own resource management strategy, including capacity planning, allocation, and utilization across internal Heart Haus teams and flex resources.
- Oversee development and maintenance of resource dashboards and reporting to support prioritization, decision‑making, and forecasting.
- Partner with account management to ensure program management resources flex appropriately to business priorities.
- Partner with technology and marketing operations teams to evolve the Workfront platform by defining business requirements, workflows, and governance.
- Champion operational excellence by continuously improving workflows, intake processes, and ways of working across the enterprise organization.
- Ensure disciplined governance, risk management, and issue escalation across programs and portfolios.
- Provide executive‑ready updates and insights on operational health, risks, tradeoffs, and opportunities for improvement.
- 10+ years of experience in program management, operations, PMO leadership, or marketing operations within a complex, matrixed organization.
- Demonstrated experience leading program management and/or production resources at scale.
- Strong expertise in operational reporting, resource management, and capacity planning.
- Proven ability to partner with technology teams to translate business needs into platform and workflow requirements.
- Experience influencing senior stakeholders and driving alignment across cross‑functional teams.
- Proven ability to impact and influence through storytelling leveraging data and analytics to support analysis and recommendations.
- Experience supporting enterprise marketing, creative (internal and external), or agency‑style organizations.
- Experience with Workfront or similar enterprise work management platforms.
- Bachelor's degree required.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×