Director, Supplemental Health Claims Operations

• Lead a high-performing Supplemental Health Claims team

• Provide strategic leadership and operational oversight for claims and service functions

• Drive service excellence, modernize end-to-end claims operations, strengthen regulatory and operational controls

• Develop talented teams focused on continuous improvement

• Collaborate with leaders across Product, Technology, Legal, Compliance, Finance, Customer Experience, and Operations

Requirements

• Bachelor’s degree required; advanced degree or industry designation such as CPCU, AIC, or a related credential preferred
• 5+ years of progressive claims leadership experience, ideally within insurance, health benefits, supplemental health, or a related service environment
• Demonstrated success leading teams, managing complex operations, and delivering measurable improvements in quality, service, productivity, and customer experience
• Experience leading change, modernization, or transformation initiatives in a regulated environment

Core Competencies

Demonstrates strong leadership in managing Supplemental Health Claims teams, with a focus on operational excellence, regulatory compliance, and continuous improvement. Proven ability to drive modernization initiatives and enhance customer experience in a complex, regulated environment.

Highest-signal resume keywords

• Claims Leadership
• Operational Oversight
• Regulatory Compliance
• Change Management
• Team Development

ATS Optimization Keywords

Hard Skills

• Claims Operations
• Service Excellence
• Process Improvement
• Quality Management
• Productivity Enhancement

Soft Skills

• Strategic Leadership
• Collaboration
• Communication

Certifications & Qualifications

• Bachelor's Degree
• CPCU
• AIC

Industry Keywords

• Insurance
• Health Benefits
• Supplemental Health
• Service Environment
• Regulated Environment