Sr Mobile Expert

life insurance, vision insurance, flexible benefit account, paid time off, paid holidays, tuition assistance, 401(k)

At T‑Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package – this is Total Rewards. Employees enjoy multiple wealth‑building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year‑round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Our most capable experts with a passion for delivering best‑in‑class customer service experience while also leveraging our retail expertise. Our company‑owned Experience stores will be a destination for attracting new customers as well as providing the highest level of service to our existing customers. Sr Mobile Expert will have new systems and tools for solving all customer needs from research to resolution, as well as new products and a product roadmap built specifically for these locations.

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in‑store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T‑Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

• High School Diploma/GED (Required)
• Retail: 12+ months as Neighborhood Mobile Expert
• Care:
  Elite Expert, Account Care
• Care:
  Elite Expert, Technical Care

• Customer Service:
  Strong customer service skills – passion, integrity, and energy necessary to create a dynamic work environment to deliver a world‑class shopping experience (Required)
• Retail Sales:
  Retail experience in high‑volume environment and ability to work in varied environments (Required)
• Detailed Organization:
  Strong organization, multi‑tasking, versatility, communication, and attention to detail (Required)
• Training:
  Acclimate local Retail Sales Associates and Partner Sales Associates to unique event environment (Required)
• Mathematics:
  Consistent accuracy with basic math and proficient use of a calculator is required (Required)
• Certification:
  Pass certification and quarterly re‑certification process (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel required:

No

DOT regulated position:
No

No

Hourly Base Pay: $29.50
Annualized Incentive Target: $7,200
All employees at T‑Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. As an owner, every employee is eligible for an Annual Stock Grant.

At T‑Mobile, our benefits represent the spirit of One Team, Together! Full and part‑time employees have access to the same benefits when eligible. We cover medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays (about 4 weeks for new full‑time employees and about 2.5 weeks for new part‑time employees annually), paid parental and family leave, family building benefits, backup care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short‑ and long‑term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long‑term care insurance.

Eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs. Learn more at

Never stop growing! As part of the T‑Mobile team, you know the Un‑carrier doesn’t have a corporate ladder – it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers because that shared drive to aim high drives our business and culture forward. By applying for this career opportunity, you’re…