Ecommerce Lister

Hourly Pay Range: $17.72 - $23.74

This position typically pays: $17.72/Hour

• Referral bonuses
• Retirement plan contributions
• Tuition and gym reimbursement
• Emergency assistance funds
• Paid time off
• And more depending on position!

Performs assigned material handling and related duties to maximize the online sales of selected donated items in accordance with Agency policies and procedures. Duties include identifying collectible items, photographing, and listing products to an online marketplace. This role also includes researching, sorting, shelving, customer service, weighing, packaging & shipping orders, and data entry. Works under the direct supervision of the Ecommerce Manager.

The Ecommerce department may operate seven days per week which may require weekend and/or evening hours.

• Processing incoming product
  • Receive and sort items from Agency locations; evaluate product, identify collectibles, quickly research, and determine if product is appropriate to sell online.
  • Correctly mark items to ensure proper credit to Goodwill store of origin.
  • Label and barcode items fit for Ecommerce sales.
  • Help the Ecommerce Department maintain acceptable average price & sell-through goals.
• Listing goods online
  • Clean, weigh, and inspect items for damage.
  • Photograph and list product online with attention to detail, clear pictures, and concise descriptions to maximize the value of donations.
  • Properly and safely store listed product in Ecommerce warehouse.
  • Meet required productivity quotas to help achieve departmental goals.
• Customer service; internal & external
  • Provide timely, polite customer service to Ecommerce customers.
  • Respond to Agency emails and phone calls; provide feedback, answer questions, advise.
• Shipping
  • Produce pick‑lists for orders, scan goods, identify and pull selected product for shipping.
  • Identify the best packing materials required as well as the ideal boxes for the product.
  • Pack and label all product to ensure safety while in transit using criteria in place, determine level of shipping, insurance, and tracking identifiers for items.
• Departmental
  • Maintain a clean and organized work area; report hazards or accidents.
  • Notify Ecommerce Manager when supplies are needed.
  • Safeguard company property; report theft or unauthorized possession.
  • Adhere to all Agency policies related to Ecommerce and retail sales; ensure required documentation is completed accurately and timely.
• Other Duties
  • May assist at designated retail locations to identify potential items for online sales and/or train retail personnel in identification of such items.
  • Perform other related essential duties as required or assigned by supervisor.
  • Have an understanding of online selling marketplaces.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or general education degree (GED).
• Students under the age of 18 who are still enrolled in high school may be hired to fill part‑time positions.
• Knowledge of Ecommerce processes preferred (experience listing items on eBay or similar sites).
• Familiarity with digital photography preferred.

• Communicate and understand both verbal and written instructions.
• Write product descriptions with correct spelling and accurate information.

• Organize, sort, categorize, and count.
• Use basic arithmetic with whole numbers, common fractions, and decimals.

• Apply common sense to carry out instructions furnished in written, oral, or diagram form.
• Deal with standardized situations with only occasional or no variables.
• Apply common sense to carry out multi‑step instructions.

• Have knowledge of basic computer software and smartphone apps.
• Quickly research donated goods using the internet.
• Learn use of scanner, new technology, and software as related to the job.

The physical demands described here are representative of those that must be met by an employee to…