Intake And Admin Worker

Number of Vacancies: 1

Type of Contract: Permanent

Hours of Work: 37.5 Hours/Week

Compensation: $21.69-$22.56/Hour

Job Code: 2-MRE-2026

Start Date: TBD

Department: Housing and GBV

Location: Hamilton, ON

Founded in 1889, YWCA Hamilton is known as one of Hamilton’s original social innovators and works from a feminist, anti-racist, and anti-oppressive framework. We are committed to providing meaningful and accessible services that create opportunities to amplify voices and co-create gender-inclusive and equitable communities.

Why work for us?

Grounded in our core values of intersectional feminism, people-centered approaches, belonging, shared responsibility and strong partnerships, our work is guided by the belief that lasting change can be created together. YWCA Hamilton envisions an equitable world where women (cis and trans), girls, Two-Spirit and gender-diverse people have the rights and resources to shape their own lives and lead their communities. Join us in taking bold action that leads to life-changing impacts in our community.

• On-the-job training and professional development opportunities
• Childcare discounts
• Opportunities to get involved in our community
• A competitive total rewards package that may include extended health benefits and paid sick time (eligibility criteria applies)

If you’re passionate about making a positive impact in the lives of women, children, gender diverse people and families every day, we would love for you to join our team!

To support women (cis and trans), non-binary, and gender diverse persons experiencing homelessness and gendered violence by conducting intake assessment and exit of service in a streamlined and cohesive manner for various services provided within the Housing and GBV Services department. As well as provide external community resource referrals for those outside of service scope. The Intake and Administrative Assistant will also support the management and staff team with oversight and compliance with service data reporting to ensure alignment with program funders.

KEY RESPONSIBILITIES:

• Provides administrative / logistical support for intake, assessment and exit supports for service users within Housing and GBV Programs
• Oversight and administration of targets, data collection/entry and service outcomes in alignment with funder expectations
• Responds to the requests of potential program participants and ensures that they are streamed into the right programs for services based on their individual needs
• Works collaboratively with the Administrative Coordinator, Housing and GBV Services to develop appropriate processes and systems to streamline intake and discharge from programs
• Ensures that there is an updated list of program specific referral options and service providers in Hamilton for easy referral for those outside the scope of service
• Maintains open communication with the Administrative Coordinator, Management team and staff to ensure that program participants are provided with quality comprehensive and holistic services
• Shares information in a timely manner
• Maintains appropriate and accurate record keeping in accordance with YWCA’s policies and procedures and confidentiality/privacy policies
• Nurtures and forms meaningful internal and external working relationships and partnerships
• Maintains high level of confidentiality/privacy when working with client information
• Participates in mandatory organizational and departmental training and meetings
• Understands emerging trends, leading practices, industry professional standards
• Provides recommendations to strengthen existing policies and/or processes
• Develops and nurtures meaningful internal and external working relationships and partnerships
• Supports YWCA’s mission, vision and values
• Performs other duties as required

• Works 37.5 hours per week

• Completion of college diploma in Business Administration, Social Services or a related field or equivalent work experience
• Minimum of 1-2 years’ experience in administration and client services preferably with women, non-binary, gender diverse people and persons with disabilities
• Excellent customer service skills required
• Excell…