Facilities Associate

Together, we do amazing things every day.

Imagine a supportive employer, a career that fits your lifestyle, and many learning opportunities. With the Hamilton Family Health Team, you can have all of that, and more. We work hard to create an innovative and diverse workplace that values the contributions of our employees. No matter what your role, working with us is about making a difference – every day!

The Hamilton Family Health Team (HFHT) is seeking a full-time Facilities Associate 1.0 FTE.

The Facilities Associate is a key frontline role responsible for identifying, troubleshooting, and resolving facilities‑related issues that affect patient care and staff operations. Working closely with the Facilities Lead, this position requires strong decision‑making and communication skills. This is to ensure efficient coordination of staff requests and workspace modifications in accordance with healthcare standards. The ideal candidate has strong administrative and organizational skills.

In addition, the ideal candidate is proactive, responsive, and capable of balancing hands‑on tasks with effective coordination and communication across clinical and administrative teams.

The HFHT is actively committed to creating a diverse and inclusive workplace and encourages applications from all qualified candidates.

• Manage calendars, schedule meetings, and coordinate logistics
• Troubleshoot facilities‑related problems—including building and office maintenance, temperature, door access, small appliances, furniture setup, and other items—and determine appropriate next steps, escalating to the Facilities Lead or vendors as needed.
• Communicate effectively with clinical staff, administrative teams, and vendors to understand issues, provide status updates, and ensure timely resolution.
• Assist with planning, coordinating and implementing office moves, clinic room setups.
• Liaise with vendors and service providers
• Respond and resolve facilities ticket requests via HFHT ticketing system.
• Scheduling off‑site visits to resolve issues
• Proven ability to make informed decisions
• Implement established health and safety procedures and support compliance efforts.
• Actively support the resolution of Health and Safety concerns addressed by JHSC and concerns brought forward by staff.
• Proactively identify and report potential facility hazards or inefficiencies, contributing to continuous improvement efforts.
• Asset Management - maintain accurate records of furniture and equipment in our asset management system.
• Program and assign security fobs and maintain security door schedules in line with operating hours at each building location.
• Conduct regular inspections of facilities to identify maintenance needs and address them promptly.
• Prepare Standard Operating Procedures and review annually.
• Ability to travel to different HFHT locations and practice sites.
• Key contact for any building maintenance and Health and Safety issues at all HFHT locations.
• Other duties as required

• Completion of post‑secondary education in office administration or related field
• Minimum of 2 years of experience in administrative/coordination of projects
• Strong troubleshooting skills and ability to assess problems quickly and accurately.
• Confident decision‑maker who understands when to act independently and when to elevate.
• Strong communication, collaboration, and interpersonal skills; able to interact clearly and respectfully with a wide range of stakeholders.
• Familiarity with basic health and safety regulations, patient privacy and IPAC standards.
• Valid class ‘G’ driver’s license and access to vehicle.
• Requires frequent walking, sitting, bending, stooping, periodically standing for long periods.
• Able frequently to lift or push up to 30 pounds, periodically up to 50 pounds.

• Healthcare of Ontario Pension (HOOPP)
• Extended health care benefits including health, dental, vision & critical Illness insurance
• Meaningful, purpose‑based work
• 12 paid Stat holidays and one (1) extra float day
• Flexible work schedule
• Ongoing green initiatives

Classification: Non‑Union

Primary

Location:

Hamilton

Employee Class: Full‑time(1.0 FTE)

Schedule: Monday‑Friday

Date Available: ASAP

Note: If successful in receiving a job offer with the Hamilton Family Health Team, new hires will be required to provide proof of full COVID‑19 vaccination prior to start date as a condition of their employment. If successful candidates are unable to get their COVID‑19 vaccination as a result of a medical exemption, they will be required to submit supporting documentation to determine if they are exempt from this requirement.