Rent Supplement​/Clerk

Contribute to the City of Hamilton, one of Canada’s largest cities – home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometres of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees.

Help us achieve our vision of being the best place to raise a child and age successfully. #Be The Reason

• Job :
  Rent Supplement/Housing Allowance Clerk
• Union: CUPE Local 5167
• Job Description  #: 7845
• Close date:
  Interested applicants please submit your application online at  by 4:00 p.m. on February 18th, 2026.
• Vacancy type:
  This posting is for an existing vacancy
• Internal applicants should apply with your work e‑mail address. External applicants are considered only after the internal posting process has been completed. Only applicants chosen for an interview will be contacted.

Reports to the Supervisor, Human Services – Housing Access & Supports. Provides a range of administrative, clerical and financial business duties to support the operations of the Housing Services Division. The Rent Supplement/Housing Allowance Clerk provides direct service to clients to support their journey to stable, permanent housing. The Clerk works with a minimum of supervision on multiple activities while ensuring deadlines are adhered to and established procedures followed.

Oversees and prepares Housing Allowance intake packages for tenants, ensuring all documents required to determine eligibility are provided (e.g., employment income, social assistance benefits, pensions, investments, income tax returns, etc.). Follows up with tenants and agencies to clarify information and/or obtain further documents as required.

Reviews, confirms, and calculates initial entitlement and/or adjustments for the assigned portfolio, annually and throughout the year, and inputs into systems.

Communicates with tenants, landlords and other City of Hamilton divisions.

Creates, establishes, and maintains a tracking and monitoring system for reports, data, contracts, log of assignments/directions/cancellations.

Performs data entry functions using various computerized tracking and enquiry systems; generates computer printouts.

Reconciles monthly payments and monitors recoveries/reimbursements from various landlords.

Assists tenants by responding to enquiries in person, by phone or email to complete various forms and documents as required and provides approved detailed calculations to tenants, social agencies, etc.

Recommends administrative processes to maximize operational efficiency in the delivery of Rent Supplement and Housing Allowances.

Maintains accurate filing of client files, records, correspondence and forms.

Processes incoming and outgoing communications (verbal, written, electronic).

Engages with individuals involved with the homelessness serving system to identify clients needs and triage to the appropriate internal/external support for resolution.

Prepares and confirms data for monthly payments.

Calculates and monitors outstanding arrears owed to the City of Hamilton as required.

Processes Access to Housing applications.

Assists in the training and development of new clerical staff and placement students.

Works in accordance with the provisions of applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures related to Occupational Health and Safety.

Performs other duties as assigned which are directly related to the major responsibilities of the job.