Program Support Officer

Program Support Officer

Status: Full Time

Hours: Monday - Friday, 35 hours/week

Home Campus: IAHS (hybrid work arrangements available)

Rate of Pay: Payband E (Start Rate: $29.83 per hour)

Vacancy Status: 1 vacancy available

Posting Date: August 12th, 2026

Closing Date: August 18th, 2026 at 7:00pm EST

Preference will be given to qualified employees within the Full Time Support Staff bargaining unit, Appendix D (6 consecutive months in Appendix D status) and RPT employees who have passed probation at Mohawk College.

We believe the rich diversity among our students and the communities we serve should be reflected within our workforce. As educators, we believe it is important to act and show leadership in advancing the principles of reconciliation, equity, diversity, and inclusion in our community.

This position provides front-line administrative support to all programs in the School of Nursing.

The incumbent provides front line customer service to students, faculty, and staff, Advisory Committee members, and general public inquiries.

The incumbent must be able to function at a level that requires independent problem-solving and decision-making skills in the execution of the various and complex activities and issues.

(*) As of August, 2011. Mohawk College reserves the right to increase or decrease the amount and type of programs to serve community needs better. Therefore, position descriptions may need to be updated, accordingly.

• Provides information and general advice to students, staff and faculty regarding college procedures, office procedures, exemptions, appeals, academic dates and referring to services offered through Mohawk College (i.e. Counselling / ALS / HR / Payroll/SSA etc.).
• Posts in person class cancellation notices when faculty are off ill
• Provides course outlines requested by former students or other institutions through electronic mail and in person, as requested.
• Liaises between faculty and students, providing front line service in order to handle inquiries from students.
• Directs students to appropriate services (ie. Counselling, tutoring, SSA).
• Books rooms on behalf of any departmental staff member - spot bookings/specialty lab bookings.
• Helps organize activities that promote student success (ie. Booking of study rooms around exam times, math tutors to be available in library before math tests, mindfulness sessions, etc).
• Answers and forwards departmental emails including but not limited to credit transfer emails.
• Assists faculty with any classroom concerns by triaging and reaching out to college departments for a remedy on staff’s behalf.
• Books/signs out AV equipment - following up with requester if item is not returned.
• Uses internal software programs, Banner, FAST Suite, Virtual DCT, Academic Reporting Tool, COMMS, EOIS.
• Arranges guest parking, guest speaker letters, rooms etc. For department staff.
• Assists with orientating new staff - access to classes/offices/setting up computer/printer/troubleshooting and guiding to other staff members if question is outside scope (payroll/timesheets/elearn).

• Provides nursing and PSW program specific information to students such as student onboarding, program progression, program return, program pathways options and bridging programs - refer students to SSA and program coordinator as required.
• Composes internal and external correspondence as directed by manager, Dean, AD, or AAD, i.e, completion letters.
• Organizes, prepares and revises academic related information for distribution; providing student list to nurseachieve rep.
• Distributes of incomplete profiles, grade change forms, and other departmental forms while maintaining the confidentially of individual student records, personal student and faculty information and financial information for the department.
• Prepares and mails letters of academic offences according to college policies.
• Ensures student appeals are processed in accordance with policy directives.
• Assists faculty with departmental textbook orders, custom courseware and obtaining desk copies from publishers.
• Produces and edits manuals for the department under direction of supervisor.
• Provides feedback and possible solutions to the Operations Manager and Associate Dean regarding refining work methods and techniques to improve accuracy and efficiency within the department and maintaining a high level of customer service.
• Assists with placement: PN return process, incomplete NAR, late registration, registration fees, accessibility letters from ALS, access cards, car pools, EPIC registration, affiliation agreements.
• Invigilator organization - gather invigilator requirements for department, use current list of staff, determine if more staff are needed and loop in Operations Manager, create contracts, support with timesheet entry.
• Compiles and organizes necessary data on behalf of the Operations Manager and/or Associate Dean for special projects, funding proposals, research, newsletters etc.
• Assists students with…