Executive Assistant to the CEO

Operations Full Time Hamilton, ON $70,000 - $85,000 CAD per year
Operatic Agency isn’t just another creative digital agency—we're a powerhouse of  research, strategy, storytelling, and technology  that fuels business growth. Named one of Canada’s fastest-growing companies for  six years , we bring brands closer to their audiences with bold ideas and cutting-edge executions.
If you’re passionate about  transforming ideas into impactful narratives , thrive in a dynamic, fast-paced environment, and are eager to  make a difference , we want you on our team!

About the Role:

Most Executive Assistant roles are designed to keep an executive organized.
This role is designed to help build a great business.
As  Executive Assistant to the CEO  at Operatic, you'll become a strategic partner to the CEO and one of the most informed people in the business. You'll have a front-row seat to how a high-growth agency operates – working across strategy, clients, operations, finance, new business and leadership.
You'll absorb information from every part of the agency, separate signals from noise, identify what matters most and help ensure the right work keeps moving.
This role goes far beyond managing a calendar.

Your role is to create leverage. Every hour you save, every challenge you solve before it escalates and every decision you help improve creates leverage for the entire business.
If you're ambitious, thrive in complexity and aspire to become a business leader—not simply support one—this role offers an exceptional opportunity to accelerate your career.

What You’ll do:

Success in this role comes down to  seven core principles .
1. Become the Agency's Central Source of Context
Build a deep understanding of Operatic's clients, projects, people, priorities and risks so the CEO always has the context needed to make informed decisions.
2. Turn Information Into Better Decisions
Separate signal from noise, identify what matters, prepare concise briefings and bring recommendations rather than raw problems.
3. Create Clarity and Keep Work Moving
Step into ambiguous situations, create structure, follow through on actions and remove obstacles before they become bigger.
4. Protect the CEO's Focus
Manage priorities, meetings, follow-ups and logistics so the CEO remains focused on the highest-value work.
5. Support the Growth of the Business
Contribute across clients, marketing, operations and new business while helping leadership connect information and opportunities across the agency.
6. Represent the CEO
Work confidently with clients, partners and senior leaders, knowing when to elevate, redirect or resolve issues. Communicate consistently and professionally while protecting the CEO from unnecessary noise and distractions.
7. Maintain Absolute Trust and Confidentiality
Handle confidential client, employee, company and personal information with sound judgment and absolute discretion. Maintain the trust of the CEO, leadership team and clients by exercising integrity and professionalism in every interaction.

The Ideal Candidate :  We’re looking for someone who can handle complexity, exercise sound judgment, build strong relationships and help senior leaders make better decisions. Ideally, you have:
A diploma or degree in Business, Marketing or a related field.
3–5 years of experience in an agency, startup or similarly fast-paced business environment.
A proven ability to manage multiple priorities, coordinate complex work and adapt quickly as priorities change.
Strong judgment and the confidence to make decisions independently while knowing when to elevate.
Excellent communication skills, with the ability to simplify complex information and influence people at all levels of the organization.
Exceptional organizational and time-management skills.
A high level of integrity and discretion when handling confidential information.
Strong working knowledge of Google Workspace, including Gmail, Calendar, Docs, Slides, Sheets and Meet.
Curiosity, initiative and a genuine desire to learn and grow.
A traditional Executive Assistant background is not required. Strong candidates may come from roles such as Executive Assistant, Account Manager, Marketing Manager,…