Ontario Works​/Tax Return Clerk

Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees.

Help us achieve our vision of being the best place to raise a child and age successfully. #Be The Reason

• Job :
  Ontario Works/Tax Return Clerk
• Union: CUPE Local 5167
• Job Description  #: A15948
• Close date:
  September 16, 2026.
• Vacancy type:
  This posting is for an existing vacancy
• Internal applicants should apply with your work e-mail address. External applicants are considered only after the internal posting process has been completed. Only applicants chosen for an interview will be contacted.

Reporting to an Ontario Works Supervisor, the Ontario Works / Tax Returns Clerk provides a range of administrative and clerical duties to support the operations of the Ontario Works Division, including administrative support related to client income tax filing supports, as required. The Ontario Works / Tax Clerk works with a minimum of supervision on multiple activities while ensuring deadlines are adhered to and established procedures followed.

Performs office administration functions that include scheduling/arranging meetings, appointments and attending meetings to transcribe minutes. Creates and word processes a variety of forms, statements, legal documents (Court Orders and Directions etc), reports, proposals, pamphlets, PowerPoint presentations and other types of correspondence.

Sorts and processes mail, maintains office filing system for confidential client files, records, correspondence and forms.

Responds to enquiries in person, on the phone and through email. Acts as a public relations liaison with the general public, participants, staff and community agencies/organizations. Flags cases that require worker review; ensures referral is made in a timely manner.

Schedules recipients of Ontario Works to assist with completion of forms, legal documents ie. Assignment/Directions, Declaration of Arrears. Retrieves online application files for social assistance from applicants.

Schedules and meets with applicants/participants to assist with gathering appropriate records and documentation required to support personal income tax filing.

Reviews tax documents and other client records for completeness and accuracy to support the completion of personal income tax returns.

Accurately inputs client information into tax preparation software and/or related systems.

Maintains and ensures privacy and confidentiality of client tax, financial and personal information.

Assists with issuance of bus tickets to applicants/participants according to established procedures and criteria, as required.

Updates and maintains distribution lists such as City of Hamilton agency contacts.

Processes incoming and outgoing communications (verbal, written, electronic) by prioritizing and referring to the appropriate person in an efficient and timely manner.

Creates and maintains records such as attendance and vacation for Divisional staff;

Creates, establishes and maintains a tracking and monitoring system for reports, data, contracts, log of assignments/directions/cancellations.

Ensures timely processing of Assignments and Cancellations, cheque requisitions, expense claims and reviews of same for accuracy of descriptions and other variables e.g. account numbers, availability of funds to ensure procurement policies are followed.

Perfo…