Partner Success Manager

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. App Direct offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

Tackle, a business unit of App Direct, is the leading solution built to help software companies generate revenue through data-driven Cloud go-to-market (Cloud GTM). Our platform and team help customers identify the right buyers, grow cloud co-sell relationships, and transact efficiently at scale through AWS, Google Cloud, and Microsoft. Tackle serves more than 500 software companies—including Crowd Strike, Hashi Corp, New Relic, and Snyk—from high-growth startups to the largest software companies in the world.

Tackle is seeking a Partner Success Manager to guide organizations in developing and executing Go-To-Market (GTM) strategies while fostering strong partnerships, and ensuring success partnering to and through the Cloud Providers. In this role, you will work closely with Alliances and Sales Operations leadership, leveraging Tackle’s proven Operating Model to optimize workflows, drive operational excellence, and deliver measurable outcomes on behalf of our customers.

This position is ideal for a highly skilled professional who excels in collaboration, results-oriented communication, relationship building, and driving strategic initiatives understanding the complexities of Cloud Providers.

• Collaborate with Alliances and Sales Operations leadership to ensure GTM alignment and drive high-impact strategic initiatives for partner success.
• Build and maintain strong, long‑term relationships while becoming an integral part of the customer's GTM strategy.
• Guide organizations in implementing Tackle’s Operating Model to streamline GTM workflows and enhance operational efficiency.
• Enable co‑sell and marketplace best practices for all three major Cloud Providers (AWS, Microsoft Azure, and Google Cloud).
• Act as a trusted advisor and subject matter expert in GTM strategy and operational excellence.
• Identify and lead process improvement initiatives to optimize scalability and efficiency.
• Provide strategic guidance and critical thinking to overcome complex customer challenges and align solutions with business goals.
• Deliver transparent, results-oriented communication to internal and external stakeholders, ensuring accountability and trust.
• Use data-driven insights to measure success, refine processes, and continuously improve performance.
• Maintain a deep understanding of cloud providers and their integration into customer workflows.
• Manage customer specific workflows, ensuring efficient processes, accountability, alignment and organization goals.

• 5+ years of Demonstrated success in customer success, partner management, or GTM strategy development.
• Cloud Expertise:
  Strong understanding of cloud marketplaces (AWS, Microsoft Azure, Google Cloud) and co-sell strategies.
• Project Management:
  Proven ability to manage multiple priorities and deliver results in a fast-paced environment; comfortability navigating a dynamic, evolving business environment.
• Operational Excellence:
  Experience optimizing workflows, implementing structured operating models, and driving measurable outcomes.
• Collaboration
  
  Skills:
  
  Ability to work effectively with cross‑functional teams, including Alliances Directors and Sales Operations leadership.
• Relationship Building: A successful track record of fostering and maintaining strong, long‑term partnerships with stakeholders.
• Strategic Thinking:
  Strong critical thinking and problem-solving skills to align solutions with customer goals.
• Data‑Driven Approach:
  Ability to both collect and analyze data, track KPIs, and use insights to drive performance improvements.
• Communication
  
  Skills:
  
  Exceptional verbal and written communication skills for building trust and fostering accountability.

At App Direct, we believe…