Operations Specialist - AMER

Remote is a global team that helps businesses hire, pay and manage international workers with a single platform. Their core values focus on innovation and automation, and all employees work fully remotely from around the world.

Benefits Operations Specialist – an individual contributor on the Employer‑of‑Record Operations team. The role provides support to employees and clients on Benefits programs across 90+ countries and drives process improvement and automation.

• Provide delightful support to employees and clients on benefits, including plans, enrollment, invoicing, and vendor platforms.
• Process and solve tickets and escalations via Zendesk and email.
• Execute data‑related tasks such as preparation, entry, and download.
• Help define and execute standard operating procedures.
• Collaborate with the Benefits team and other departments to analyze customer needs and deliver solutions.
• Provide analytical, administrative, and technical support for benefits programs.
• Maintain process documentation and identify automation opportunities.
• Research and document best practices in Notion.
• Initiate and scale new process improvements.
• Champion Remote’s values and the Benefits team’s goals internally and externally.

• Experience in HR Operations and Employee Benefits, ideally within US PEO services.
• Committed to delivering excellent customer service.
• Strong organizational and time‑management skills.
• Excellent verbal, written, and interpersonal communication.
• Ability to multitask in a fast‑paced environment using multiple tech tools.
• Remote‑work experience is a plus.
• Interview rounds: with Benefits Operations Manager, Benefits Director, and async offer.

The annual salary range is $35,250 – $89,250 USD
. Remote offers a comprehensive benefits package (see the handbook) and includes a budget for local in‑person social events or co‑working spaces for all employees.

Remote is fully asynchronous; you can schedule work around your life. You are empowered to take ownership, act when in doubt, and prioritize work‑life balance.

We encourage folks from all ethnic groups, genders, sexualities, ages, and abilities to apply.