Continuous Improvement Lead - Hybrid Job Hamilton area,Ontario Canada,Business

Work Flexibility:
Hybrid

Drive real change. Deliver measurable impact. Shape the future of Technical Service.

Are you energized by solving complex operational challenges and turning inefficiency into opportunity? As a Continuous Improvement Lead, you'll be the driving force behind smarter, faster, and higher-quality service delivery — partnering across teams to transform how work gets done and directly influencing customer outcomes at scale.

What You Will Do

Analyze end-to-end Technical Service processes to identify inefficiencies and pinpoint root causes using Lean, Six Sigma, DMAIC, and process mapping methodologies

Lead and execute process improvement initiatives that reduce administrative time, increase efficiency, and elevate service quality

Partner with Technical Service, Customer Experience, Operations IBP, Operational Insights, Quality, and Commercial stakeholders to build consensus and prioritize initiatives based on business impact and feasibility

Manage stakeholder communication, training, and change adoption to ensure improvement initiatives are successfully implemented and sustained

Establish performance baselines and track improvements over time to confirm benefit realization

Define KPIs and metrics, analyze operational data, and quantify the financial and operational impact of improvement initiatives

Build and maintain reporting dashboards in collaboration with Analytics/Operational Insights teams to enable visibility into performance

Deliver training and coaching to support team adoption of new processes as a Business Process subject matter expert on cross-functional projects

What You Will Need

Bachelor's degree in Business, Engineering, Operations, Supply Chain, or a related field (or equivalent combination of education and experience)

Minimum 5 years of experience in continuous improvement, process improvement, or operational excellence within Technical Service, Customer Service/Experience, Supply Chain, or a similar operational environment

Demonstrated experience leading end-to-end continuous improvement initiatives, including process analysis, root cause identification, and implementation of measurable improvements

Proficiency with Excel or Power BI for data analysis and dashboard development

Lean Six Sigma Green Belt certification

Experience with Power BI, , and/or Oracle

Additional Information

Work Arrangement:
Hybrid/on-site based on business needs

Travel:
May require occasional travel to support cross-functional initiatives

Internal applicants with an equivalent combination of education, experience, and performance over time at Stryker will be considered

Canada Pay Ranges:

Canada
: $79,900 - $106,500 CAD Annual

Canada, Burnaby
: $86,700 - $115,550 CAD Annual

Travel Percentage:
None