Food Services Supervisor

Contribute to the City of Hamilton, one of Canada’s largest cities – a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometres of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees.

Help us achieve our vision of being the best place to raise a child and age successfully. #Be The Reason

• Job :
  Food Services Supervisor
• Union:
  Non-Union
• Job Description  #: 6286
• Close date:
  Wednesday, July 15, 2026 at 4:00 p.m.
• Duration:
  Permanent Full-Time
• Vacancy type:
  Existing vacancy
• Internal applicants should apply with your work e‑mail address. External applicants are considered only after the internal posting process has been completed. Only applicants chosen for an interview will be contacted.

• Responsible for the administration and supervision of food services programs and procedures at Macassa Lodge.
• Manage food production and ensure establishment and maintenance of quality standards to assure safe and acceptable product delivery to residents or clients.
• Coordinate inventory and procurement of food service supplies, ensuring all products meet specifications required for production and maintain financial controls.
• Supervise the usage of food service supplies and equipment, ensuring careful usage and elimination of waste.
• Assign staff duties and re-allocate staff as required to meet changing requirements.
• Prepare and maintain within budgetary guidelines, time schedules and payroll functions.
• Assist in orientation, training and in‑service programs for food services staff.
• Review, with the Director of Food Services, work performances of food service staff to ensure conformance with established standards and efficient department operation.
• Supervise the work of food services staff in accordance with assigned duties.
• Ensure compliance with local and federal laws and corporate standards, policies and procedures relating to Health & Food Safety practices.
• Assist in therapeutic programs as they relate to nutritional care of the residents.
• Perform quality improvement activities.
• Act in the absence of the Director of Food Services to oversee department operation.
• Maintain cooperation with other departments and foster good relationships with visitors, volunteers and the community.
• Complete quarterly nutrition reviews and scheduled InterRAI assessments for residents at low and moderate nutritional risk.
• Ensure employees are provided with and use appropriate equipment, materials and procedures to perform assigned duties in accordance with health and safety legislation and city policies.
• Recommend appropriate action for employees not compliant with legislation, policies or procedures.
• Perform duties directly related to the responsibilities of the position as assigned.

• Demonstrated experience in food service or nutrition management, normally acquired through completion of post‑secondary education or equivalent experience.
• Member of Canadian Society of Nutrition Management (CSNM) or eligible for CSNM designation.
• Minimum three (3) years supervisory experience in a long‑term care setting.
• Previous supervisory experience in a unionised environment.
• Strong background and knowledge of food service production.
• Experience with software programs for food production, resident care documentation, records management and database software.
• Effective leadership, interpersonal and team‑building skills, a positive attitude and ability to engage staff.
• Expertise in managing budget restrictions and staffing issues.
• Strong organisational and problem‑solving skills and ability to meet competing demands.
• Superior customer service and relationship skills with ability to relate well to all levels, including staff, seniors and the general public.
• Exceptional oral and written communication skills.
• Solid understanding of the Fixing Long Term Care Act (FLTCA) and related regulations, the Occupational Health and Safety Act and other applicable regulations as they relate to the position.
• Proficient computer skills in Microsoft Office applications (Outlook, Word and Excel).

• Salary Grade 4 – $ per annum (exact amount to be determined).
• 35 hours per week.

The City is an equal opportunity employer that is committed to inclusive, barrier‑free recruitment and selection processes. Consistent with our Values and Corporate Culture Pillars, the City of Hamilton provides equitable treatment to all with respect to barrier‑free employment and accommodation without discrimination, and will provide accommodation for applicants in all aspects of the hiring process up to the point of undue hardship.