Hamilton Customer Service Administrator

Position: Hamilton Customer Service Administrator Role
Join the thriving team at Black & McDonald as a Customer Service Administrator located in Hamilton (Stoney Creek). Streamline service administration and support the operations team by ensuring efficient communication and resource management.

Reporting to the Maintenance Operations Supervisor, your role will focus on delivering high-quality support for technicians and management. Excellent organizational skills and a commitment to customer satisfaction are essential for this position. You will play a vital role in enhancing workflows and facilitating communication among stakeholders.

Key Responsibilities:

• Serve as the Service line's first contact point

• Dispatch technicians for service and maintenance

• Resolve client issues and escalate when necessary

• Schedule labor effectively for various projects

• Keep accurate records, including payroll updates

Requirements:

• 3-5 years of relevant Administration/Customer Service experience

• Post-secondary education preferred

• Proficiency with collaboration tools like SharePoint and Teams

• Strong time-management and organizational skills

• Ability to manage multiple priorities in a busy setting

Your administrative talent will be crucial in supporting Black & McDonald’s growth in Hamilton.
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