Customer Operations Analyst at IFCO

Enhance customer satisfaction as a Customer Operations Analyst with IFCO, specializing in the sustainable packaging sector. This role focuses on customer service, data analysis, and effective communication within the supply chain.

IFCO is seeking a Customer Operations Analyst to optimize reusable packaging solutions. This position emphasizes developing relationships with key customers, managing orders, and collaborating across departments, including logistics and finance. You’ll leverage strong analytical skills to conduct audits, manage data, and provide recommendations for continuous improvement.

Key Responsibilities:

• Build relationships with key customers to meet their needs

• Manage customer orders based on inventory and transport

• Create quarterly business review presentations

• Conduct audits and reconciliations with third parties

• Collaborate with Sales for strategic decision support

Requirements:

• Bachelor’s degree preferred in related field

• Proficient in Excel;
Power BI experience preferred

• 3+ years of customer service experience

• Fluent in Spanish, both written and spoken

• Knowledge of logistics and inventory management

Utilize your analytical skills and customer service expertise to thrive at IFCO in this impactful role.
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