Administrative Agent

Work Hours:

37.5 hours per week

Employment Type:

Contract Full Time Salaried - until March 31, 2027 (Existing Vacancy)

Number of Vacancies: 2

Anticipated

Start Date:

August 13, 2026

Final date to receive applications:
August 12, 2026 at 5:00pm

Be the Spark! Join our dynamic Employment & Community Team, where every day is different, and you will always be engaged with meaningful work!

The Administrative Agent provides front-line administrative and customer service support to ensure the smooth operation of programs and services. The role supports coordinated service delivery through accurate data management, reporting, and effective communication with participants and stakeholders. It contributes to day-to-day operational efficiency by managing inquiries and assisting with administrative and financial processes.

• Manage inbound telephone inquiries and walk-in traffic in a professional and timely manner.
• Provide information and referral services to meet customer needs, including responding to inquiries about YMCA programs and local community services.
• Complete extensive data entry in Ministry and YMCA databases, ensuring accuracy and data integrity.
• Maintain complete files and effective data management systems to support day-to-day program operations.
• Maintain accurate activity records and participant information and compile regular statistical reports for the program, association, and funders.
• Coordinate outbound telephone services by liaising with employers and participants, gathering information, tracking outcomes, and maximizing service opportunities with each call.
• Assist with administrative procedures, including mailing, filing, preparing month-end journal vouchers, and typing correspondence as required.
• Perform bank deposits and reconcile petty cash in accordance with established financial procedures.
• Conduct monthly financial reconciliation to ensure accuracy and compliance.
• Perform other duties as assigned.

• Commitment to the YMCA’s Mission, Vision and Values.
• Focus on the health, safety and wellbeing of all children, youth, and vulnerable people in YMCA programs including understanding legal and moral obligations related to reporting suspected child abuse to Child Protection Services.
• YMCA
  
  Competencies:
  
  Accountable, Relationship-Builder, Improvement-Oriented, Team Player & Leader, Equity and Wellbeing Promoter.

• Completion of a Community College Diploma preferred coupled with a minimum of two years of related experience, or equivalent experience.
• Must have advanced computer skills with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Oral and written communication skills in both English and French are an asset.
• Organized and detail-oriented, with familiarity with professional office systems and procedures.
• Excellent communication and customer service skills.
• Well-developed interpersonal and relationship-building skills, with the ability to establish rapport and communicate effectively with members, staff, and volunteers, along with strong written communication skills.
• Ability to work efficiently both independently and as part of a team.
• Motivated, positive individual who enjoys the challenge of a fast-paced environment.
• Flexibility regarding assigned schedules, including evenings and weekends.
• Access to a motor vehicle is an asset, as there is some travel between sites.
• Commitment to diversity, equity, inclusion and building a sense of belonging.

The YMCA of Greater Toronto is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities. We are committed to helping our employees reach their full potential and are recognized as a great place to work. We offer meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities.

See what you can expect from the YMCA here .

Joining the Y means contributing to over 170 years of providing opportunities for people to shine through programs and services, such as health and fitness, licensed child care, camps, employment and immigrant services, education and training, and services for…