Job ID #31977: Senior Business Analyst - REPOST

Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees.

Help us achieve our vision of being the best place to raise a child and age successfully. #Be The Reason

• Job :
  Senior Business Analyst - REPOST
• Union:
  Non-Union
• Job Description  #: 6389
• Close date: 4:00 p.m. on August 12, 2026.
• Vacancy Type:
  Existing vacancy
• Duration: up to 16 months
• Internal applicants should apply with your work e-email address. External applicants are considered only after the internal posting process has been completed. Only applicants chosen for an interview will be contacted.

REPOST:
Applicants who have previously applied, do not need to reapply as they are already being considered for the position.

This position will support the implementation of a cloud-based Computer Aided Dispatch (CAD) solution for the Hamilton Fire Department. The role will be primarily work at the offices at 1229 Stone Church Road East, and will involve close collaboration with Fire Operations, Emergency Services stakeholders. Knowledge of Emergency Services technology platforms and integrations is considered an asset, including Computer Aided Dispatch (CAD), Records Management Systems (RMS), Paging and Station Alerting systems, Next Generation 9-1-1 (NG911), and Automated Vehicle Location (AVL) solutions.

Familiarity with public safety standards, regulatory requirements, or emergency response workflows is considered an asset.

Reporting to the Supervisor, Strategy Architecture & Solutions Development and working as part of a project team or individually, the Senior Business Analyst’s role is to analyze and devise complex business process requirements for all IT-related business and operations systems critical to core organizational functions. This includes researching and analyzing data in support of business functions, process knowledge, and systems requirements.

The Senior Business Analyst will also assist in mentoring other staff to contribute to the development of business analytics capabilities within the Information Technology Division.

The Senior Business Analyst is also responsible for project change management activities, including collaborating with other team members to develop communication and change management plans. This role proactively creates reports based on their findings, complete with recommended improvements to, or new requirements for business processes and operational procedures. This individual will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of IT system investments and to assist in implementing new hardware and software systems and business processes.

The Senior Business Analyst leads the process and requirements definition and validates benefit realization on medium and large complexity projects, requiring knowledge or insight on multiple business and/or functional areas. The Senior Business Analyst may be assigned on one or more projects as a project team member and/or a project lead, and provides coaching to other business, information and database analysts.

As project lead, the Senior Business Analyst is responsible for ensuring the project team follows the established project delivery framework.

• Identifies process and business requirements through the effective use of interviews, document analysis, requirements workshops, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.
• Proactively communicates and collaborates with external and internal customers to analyze information needs and functional requirements and delivers the following artifacts such as: business process flows, business requirements documentation, use cases and interface designs.
• Critically evaluates information gathered from multiple sources, reconciles conflicts, decomposes high-level information into details, abstracts up from low-level information to a general understanding, and distinguishes user requests from the underlying true needs.
• Applies approved project delivery methodologies, business experience and understanding of municipal context in conducting requirements definition and management of systems analysis.
• Analyses and translates/interprets customer business needs into application and operational requirements.
• Serves as the conduit between the customer community (internal and external customers) and the software development team through which requirements flow.
• In partnership with Business Relationship Managers and project team, develops and executes comprehensive change management plans, including…