Sr. Associate, Business Analyst, Operations

Sr. Associate, Business Analyst, Operations (L2)

Reference #40289
Waterdown, Ontario

L3

HARRIS WESCAM Manufacturing/Repair Operations team is looking for a new member to drive the development and delivery of process and technical solutions. This role will be active in creating/implementing new business solutions, maintaining and improving all current business systems, and researching and implementing new technologies. This individual will play a hands‑on role working with cross‑functional teams to facilitate workshops, capture business requirements, create functional specifications and prepare gap analysis.

As part of this role, you will become a subject‑matter expert of ERP systems and key tools. This role will allow you to continue to develop your business analytics, project management, and technical skills.

• Lead new implementations and continuous improvement of existing business systems, processes and policies for manufacturing/repair operations.
• Lead or participate in workshops to gather requirements and convert them into use cases, training instructions and departmental practices.
• Effectively manage multiple priorities, development, testing, and troubleshooting tasks to meet critical project timelines.
• Analyze data and identify or implement derived solutions.
• Accountable for compiling and generating monthly reports on operational metrics.
• Act as subject‑matter expert for aspects of the Manufacturing Execution System, Enterprise Resource Planning tools, and related applications for the Manufacturing/Repair Operations team.
• Create project business cases – by interfacing with the management team – to analyze processes, determine project scope, define resources, budgets, timelines and document the deliverables.
• Work with users, management and other business units to investigate issues and make recommendations and implement required changes, including user training.
• Recommend and maintain business system user procedures, system documentation, and standard work instructions to maintain Quality documentation.
• Develop strong working relationships with Service and Production, Supply Chain, Materials, Quality, Planning and Finance teams.
• Develop functional software design documents. Work with developers in production of technical design documents. Ensure the technical design conforms to functional requirements.
• Participate in System Integration testing and User Acceptance Testing with the business users to ensure high‑quality delivery of software updates and process changes.
• Provide status reports to the executive sponsor or other stakeholders as required.
• Skilled in troubleshooting experience to diagnose the root cause of an issue and make recommendations.

• Advanced user of Microsoft tools with an emphasis on Dev Ops, Excel, PowerBI, MS Project, T‑SQL, and Visio.
• Knowledge of Agile methodologies (certification would be considered an asset).
• Excellent technical communication skills both verbal and written.
• Excellent organisational and planning/project management skills.
• Dynamic, resourceful and known for sense of initiative (sense of urgency, innovative problem resolver).
• Ability to challenge the status quo and provide recommendations with supporting data.
• Understanding of business systems architecture.
• Ability to influence others and gain momentum for your ideas and direction.
• High energy, positive mindset, constantly focused on how to get better.
• Ability to learn and grow within a fast‑paced environment.
• Process mindset with the ability to spot variability.
• Strong facilitation skills, bringing together cohesive and highly engaged teams, with a focus on cross‑functional problem solving (e.g., 5‑why, fishbone, cause map).
• Strong presentation skills with the ability to easily explain technical concepts to a non‑technical audience.
• Lean Six Sigma tool proficiency (Problem Solving, FPA, PFMEA, SPC).
• Working knowledge or relational database management systems (MS SQL).
• Good understanding of industry standards (AS9100, RFID, UID).
• Project management designation not required but experience leading projects is an asset.
• Experience working with a Tier 1 ERP application.
• Bus…