Personal Banking Associate

Personal Banking Associate
- Hamilton and surrounding areas
- Future Opportunities

Work Location: Hamilton, Ontario, Canada

Hours: 37.5 hrs per week

Line of Business: Personal & Commercial Banking

Pay: $47,500 - $61,000 CAD

The Person al Banking Associate Trainee will guide customers to the appropriate staff member to resolve financial queries and banking needs, including new accounts, investment advice, and banking solutions.

• Engage customers in day‑to‑day advice, service transactions, digital education, and problem resolution related to banking solutions.
• Understand customer needs and guide them to the right contact for appropriate solutions, exercising good judgment with confidential matters.
• Build customer confidence in emerging digital banking trends by educating them on mobile, ATM, and online banking.
• Support frontline staff with scheduled cash and non‑cash transactions; resolve critical issues and report non‑standard matters to management.
• Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence.
• Participate in the timely and accurate completion of business processes and procedures.
• Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD’s Code of Conduct and Ethics.
• Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectives.

• High School diploma and/or 1+ years of relevant experience.
• Ability to complete Investment Funds Canada (IFC) or equivalent certification within 6 months post‑appointment.
• Post‑secondary or undergraduate degree in a related field preferred.
• Proficiency in MS Office (Word, Excel, Outlook), branch software and internet.
• Knowledge of banking solutions and processes to advise customers.
• Self‑starter who works independently in a dynamic environment with strong administration, organization, planning and time‑management skills.
• Dynamic, diligent, and effective influencer with a can‑do attitude to exercise initiative and manage multiple tasks and changing priorities.
• Strong communicator with customer‑experience skills, able to connect verbally and in writing with customers and related teams in a courteous and effective manner.

This opportunity includes a mobility clause that requires the candidate to be mobile within the assigned district. Upon completion of the training program, you may be assigned to a compatible position that could involve transfer and geographic relocation within your assigned region.

Your accessibility is important to us. Please let us know if you’d like accommodations (accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers during the interview process.

Sans Objet