Funding Supervisor - Automotive Finance QC

Select how often (in days) to receive an alert:

Select how often (in days) to receive an alert:

Requisition
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Leads and oversees Funding Department for Dealer Finance Centre (DFC) in Canada ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies and procedures.

Is this role right for you? In this role you will:

• Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Provides excellent customer experience by taking responsibility for and ensuring the team successfully meets Service Level Agreements by assessing and assignment of the queue.
• Identify opportunities for team members to achieve key performance indicators and product cycle times by providing relevant feedback and coaching during process observations, coaching, skill building and daily huddles.
• Complete all required daily management reviews/audits, track results and effectively resolve issues.
• Effectively manage the escalation queue within authority limit, documenting decisions, and escalating to manager when needed.
• Responding to requests for information / clarification and providing explanations and rationales for all aspects of work.
• Maintain an up to date knowledge of all business changes such that information can be relayed to team members, improving the day-day efficiency of the Centre.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.
• Builds a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vison/values/business strategy and managing succession and development planning for the team.

Do you have the skills to succeed in this role?

We’dlove to hear from you if you have:

• Excellent communication and interpersonal skills to deal effectively with subordinates and to liaise with other areas of the Bank;
• Excellent organizational skills;
• Ability to work in a face paced productivity environment;
• Strong knowledge of legislative, governance or regulatory rules, Anti-Money Laundering/Anti Terrorist guidelines;
• Thorough knowledge of the operational guidelines / practices in the division and how it aligns with overall Bank processes / procedures;
• Thorough proficiency in Microsoft Office;
• College or University degree preferred or minimum 2 years related experience in a position of similar responsibility;
• Knowledge of the Automotive Financing industry lines would be beneficial.

Working Conditions

• Work in a standard office-based environment; non-standard operating hours Monday – Friday 7:30am – 6:30pm Saturday 8:00am 5pm.
• Monitors and reviews reports/documentation for a significant part of the day.
• Work can be repetitious, with pressure to meet defined deadlines.
• Constant telephone interruptions

In addition to French, the successful candidate must also have sufficient knowledge of English, as the work involves interacting and collaborating regularly with groups and individuals based in Toronto, as well as constantly interacting with other people, including clients, who speak English, locally and elsewhere

Location(s):
Canada :
Ontario :
Hamilton || Canada :
Quebec…