HR Assistant

Position Details

Posting #: 33496

Department: Human Resources

Employee Type: Temporary, Full Time

Number of Weeks: 52

Union: Non-Union

Openings Remaining: 1

Reason for Posting: This position is for an existing vacancy.

Work Days: Monday to Friday

Time of Day: Days

Shift: 7.5 hour

Shift Start: Hours are subject to change based on operational requirements.

This position may be scheduled at any of the following sites: West 5th Campus (Hamilton Mountain)

Opening Date: 12/02/2026

Closing Date: 19/02/2026 Applications must be received online by 12:00 midnight on the Closing Date

Reporting to the Director, HR Service or their designate, the HR Assistant - Benefits provides hands on, consistent support for high volume end to end HR activities (onboarding, group benefits, leaves of absence, transfers, separation, retirement, records management etc.) for our client portfolios. Working within a team of four, the HR Assistant - Benefits is responsible for supporting St. Joseph's Healthcare Hamilton and Affiliate employees and leaders.

The HR Assistant - Benefits delivers a consistent set of HR transactional and advisory services through multiple channels (telephone, online, in-person) to support a positive client experience. The HR Assistant - Benefits acts as a primary point of contact for employee/leader inquiries and issues. The incumbent ensures that inquiries and issues are investigated, addressed and resolved in a timely and consistent manner.

This involves working closely with other Human Resources team members such as Recruitment, Labour Relations, Compensation, as well as Payroll, Multi-level Management, Employees, and external stakeholders as required. The HR Assistant - Benefits plays a key role in supporting HR data management and integrity, including regular timely and accurate pay processing.

• Acts as liaison between employees, leaders and HR to resolve HR transactional or operational related inquiries and ensure a positive client experience
• Working within a team model. Serves as the primary support for the HR Coordinators
• Completes data entry and recordkeeping as required
• Ensures that issues are escalated to the HR Coordinators and/or the Team Lead, Employee Services or Compensation & Benefits Specialists and Director, HR Services as required
• Works closely with Employee & Labour Relations, Compensation, Payroll, and other HR partners as required to resolve employee/leader issues
• Engages with and provides direction to new SJHH employees to support a timely and positive onboarding experience. This includes sending and collecting onboarding documentation for the employee to complete ensuring documentation is returned and completed accurately
• Create, maintain, scan and file employee and disability files as appropriate
• Provides support for basic inquiries or concerns that come through telephone, email, and walk-ins from St. Joseph’s employees as it pertains to onboarding, benefits, short-term sick, leave, long-term disability, seniority, service vacation, internal transfers, terminations and retirements
• Assists in processing of department transfer requests ensuring requests are in line with internal policies and Collective Agreement provisions.
• Informs managers of deviations from policy/Collective Agreement provisions and coordinates to ensure appropriate resolution. Escalates to HR Coordinators if required
• Reviews and maintains employee records in accordance with internal policies, Collective Agreements, and HR direction.
• Processes leave of absence requests from managers, ensuring requests are in line with internal policies and Collective Agreement provisions. Informs managers of deviations from policy/Collective Agreement provisions and coordinates to ensure appropriate resolution. Escalates to HR Coordinators if required.
• Supports employees throughout the leave of absence process. This includes but is not limited to distributing and ensuring accurate completion of leave of absence documentation (packages, forms, etc.) and explaining relevant policies and impacts associated with the leave (service, seniority, benefits, etc.).
• Coordina…