HR & Payroll Specialist

C2 Employee Benefits Full Time Waterdown, ON $60,000 - $90,000 CAD per year

One of our clients in the Niagara region is hiring!

Our client is a leading provider dedicated to delivering exceptional, client-centered rehabilitation services for individuals with serious injuries, including traumatic brain injuries. Our team of over 50 skilled occupational therapists is committed to restoring quality of life through innovative, evidence-based approaches and compassionate care.

The HR & Payroll Specialist is responsible for end-to-end HR administration and employee support, including employee relations, recruitment and onboarding, benefits, performance management, employee lifecycle administration, leaves, compliance, reporting, systems coordination, documentation, business continuity, and semi-monthly payroll. The role serves as a dependable point of contact for employees, managers, company owners, and external providers while maintaining accurate records, meeting recurring deadlines, and ensuring HR processes are handled consistently and confidentially.

• Respond to employee and management HR inquiries promptly, professionally, and with appropriate discretion.
• Provide guidance on company policies, employment standards, HR practices, and routine workplace concerns.
• Support managers with day-to-day employee relations matters and elevate complex issues when appropriate.

• Manage the full-cycle recruitment process, including job postings, screening, interviews, reference checks, candidate follow-up, and hiring coordination.
• Prepare and issue offer letters and employment agreements.
• Coordinate new-hire onboarding, including required signatures and documentation, systems/email setup, policy orientation, mandatory training access, and team introductions.
• Maintain complete new-hire records and communicate role, start-date, reporting, and training information to relevant stakeholders.

• Set up and maintain extended health and dental benefit plans with the applicable provider.
• Enroll employees, manage eligibility and plan changes, and process coverage adjustments or terminations.
• Liaise with benefit broker to resolve employee or administrative issues and submit claims on employees’ behalf when required.
• Coordinate benefit continuation, cancellation, or employee premium collection during leaves.

• Coordinate and track monthly or quarterly performance reviews.
• Provide managers with review templates, documentation support, and assistance with feedback discussions.
• Identify and recommend training or development opportunities based on performance needs and organizational priorities.
• Coordinate employee and contractor experience surveys, reporting, feedback summaries, and action planning.

• Maintain accurate, confidential employee records and ensure documentation is filed in the appropriate repository.
• Administer promotions, transfers, compensation changes, hours changes, status adjustments, and other employee changes.
• Draft and issue formal correspondence, amendments, and addendums relating to employment changes.
• Review and process time-off requests after manager approval, as applicable.
• Prepare company-wide communications when required.
• Process terminations promptly, including same-day administration when requested.
• Maintain employee communication lists and coordinate supporting HR documents such as clinician CVs.

• Manage leave-related employee communications from the start of leave through return to work.
• Coordinate benefit cancellation, continuation, or employee premium collection during leave periods.
• Manage…