Supervisor, Dental Services

Job Information

• Job :
  Supervisor, Dental Services
• Union:
  Non-Union
• Job Description  #: A10610
• Close date:
  Interested applicants please submit your application online at  by 4:00 p.m. on January 21, 2026.
• Vacancy type:
  This posting is for an existing vacancy
• Internal applicants should apply with your work e-mail address. External applicants are considered only after the internal posting process has been completed. Only applicants chosen for an interview will be contacted.

Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometres of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees.

Help us achieve our vision of being the best place to raise a child and age successfully. #Be The Reason

Reporting to the Manager, Dental Services & Vision Screening, this position is responsible for the functional and administrative supervision and support of service delivery of dental programs and services. This position is responsible for providing supervision and direction to a multidisciplinary team, to engage in the planning, implementation, and evaluation of services in addition to related stakeholder and vendor engagement.

Provides day‑to‑day supervision of program staff to ensure efficient and effective service to internal and external stakeholders.

Provides direction, leadership, and coordination of teamwork; motivates and encourages staff to achieve high levels of performance and productivity; fosters a work environment which supports customer service, innovation, and quality of service; applying all applicable regulations, standards, policies and in accordance with Corporate Vision, Mission and Values.

Responsible for the performance management of staff including motivation, supervision, interviewing, hiring, orientation, training, scheduling, progressive discipline, coaching, performance evaluations, attendance management and appropriate handling of confidential matters.

Monitors the operations within responsible program areas to ensure safety; service quality; and cost‑effective and timely delivery of services, while adhering to the Ministry of Health, Regulatory College Standards of Practice, Public Health Services Guidelines and Protocols.

Monitors inventory relevant to operations and works with the Manager, Dental Program to support procurement, appropriate ordering, and cost‑consciousness.

Provides guidance to staff for required Policies and Procedures. Contributes to development and ongoing maintenance of these documents as they relate to the responsible program areas.

Provides support to the Manager to identify emerging program and service trends for operational planning purposes.

Provides input to the Manager for the purposes of budget planning.

Assesses client applications based on established eligibility criteria as required. Ensure eligibility criteria identifies target population in the City of Hamilton.

Receives and resolves escalated complaints. Responds to inquiries from general public, service providers, other stakeholders and departments as required.

Participates in public health emergency situations and outbreaks as required.

Required to work during labour disputes or other work stoppages and to perform a variety of added duties during these events.

Participates in ongoing professional development.

Assesses and interprets legislative changes; recommends and implements new and/or updated work methods. Prepares and implements new policies/procedures and updates existing policies/procedures as required.

Develops and implements ongoing training to ensure staff maintain up to date knowledge of amendments to existing legislation and divisional policies and procedures.

Assists in developing program goals, workplans and objectives by participating in strategic and operational planning sessions. Considers…