Field Operations Supervisor, Modernization and Repairs TK Elevator Ltd

Company Overview

TK Elevator is one of the world’s leading elevator companies with unique engineering capabilities. Our innovative, efficient and reliable vertical transportation systems have been moving people in Canada for nearly half a century. Our capabilities include high-quality, customer-focused service as well as individual maintenance and modernization packages. Our highly skilled technicians efficiently service a multi-brand portfolio consisting of more than 1.2 million units under maintenance.

We’re reshaping the elevator industry and transforming cities into the best places to live.

• Direct the field labour force and support personnel in accordance with volume of sales to meet or exceed customer expectations for scheduling and execution of elevator project work
• Plan, direct and coordinate employee assignments, visually monitor employee performance on projects to ensure compliance with contractual obligations and budgets
• Ensure all employees comply with safety procedures as set out by company policy and provincial Health and Safety Act. Investigate any work-related accident/incident/near misses
• Oversee project processes, providing technical assistance as required
• Work in coordination with property managers, designated managers, and owners to meet or exceed contractual obligations
• Participate in the recruiting and training of field and support personnel as required
• Actively support the Sales Team with site surveys and recommendations for technical improvements on a variety of products
• Survey existing projects for ordering of materials in alignment with the project schedule
• Ensure availability of materials, tools, equipment, etc., incidental to Projects
• Maintain current knowledge of all aspects of elevator technology
• Provide exceptional customer service and communication
• Take ownership of work-related issues
• Other tasks as assigned

Salary Range $110,000-$160,000

• Minimum of 5 years of relevant experience in operational or field management, preferably within the elevator industry or a related technical field.
• Strong understanding of industry standards and field operations, especially in maintenance, modernization, or repair of technical systems.
• Competent in the use of essential business software, with the ability to quickly adapt to new systems and technologies.
• Proven ability to read and interpret technical documents and specifications, with strong mechanical and electrical comprehension skills.
• Demonstrated experience in people management, including the ability to lead, inspire trust, and gain commitment from a diverse team.
• Excellent customer service and project management skills, with a strong focus on delivering high-quality outcomes.
• Skilled in conflict resolution, with the ability to address issues promptly and maintain a positive work environment.
• Ability to work effectively under pressure, manage multiple tasks, and thrive in a fast-paced setting.
• Exceptional interpersonal and communication skills, with experience engaging with employees, customers, and stakeholders at all levels, both internally and externally.
• Valid Drivers License

• Company pension
• Dental care
• Disability insurance
• Employee assistance program
  
  Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care
• Competitive salaries
• Bonus plans for all positions
• Wellness Program