Branch Manager

Overview

The Branch Manager is accountable for leading a team of dedicated employees to create memorable experiences for existing and new members while ensuring efficient branch operations.

• Competitive compensation packages
• Top-tier health and wellness benefits, including comprehensive benefits packages, a health spending account and a personal spending account
• Enhanced mental health benefits through Sun Life and TELUS Health
• Exclusive banking benefits
• Company-wide Employee Volunteer program (Blue Wave Program)
• Employee and Family Assistance Program

The Branch Manager is accountable for leading a team of dedicated employees to create memorable experiences for existing and new members while ensuring efficient branch operations.

• Passionately run the branch as if it is your own franchise where trademark member experience take place with every interaction and business results soar
• Regularly coach and provide feedback to your team members to enable them to have confidence in what they do, help them grow and drive to excel
• Focus on the end-to-end member experience to build and maintain incredible relationships with those who do business with us
• Lead your team to help our members meet their short and long term financial goals
• Steward digital and multichannel usage to meet members  needs
• Work to develop and implement an effective plan to keep 3rd Party Generated Business on the books and consolidate other products for these new members with First Ontario
• Closely monitor and tightly maintain controls in accordance with policies to ensure operational integrity and perform credit quality functions
• Involve your team while you implement disciplined sales and services leadership processes and plans that deliver on member service and campaigns to support achieving annual financial targets
• Be on top of your budget responsibilities by monitoring expense activities and taking prompt corrective action as required
• Collaborate to collectively think of innovative ideas that drive business across the branch environment
• Build and utilize working relationships with internal business partners across the organization and external business contacts to support business goals
• Actively participate and encourage staff to join in community events as part of First Ontario s overall commitment to Corporate Social Responsibility
• Utilize Lean methodology to streamline work processes and realize cost and resource efficiencies
• Be a change leader as First Ontario continues to adapt to new and exciting ways of delivering business services
• Consider health & safety as a primary concern to ensure the overall well-being of your team and members
• Perform other duties we may need you to do

• Hold a post-secondary degree or diploma in business, finance, or economics or an equivalent combination of education and industry experience
• Have well-versed people management skills and possess a team building leadership style that is effective in coaching, developing, retaining and motivating a team to deliver on excellent service; experience supporting a unionized workforce is considered an asset
• Be technically sound in every aspect of the operations of a branch in the financial services industry and be knowledgeable of our products and services
• Be knowledgeable in financial markets and interest rate yield/changes and how they affect their business and the Credit Union
• Strong sales management skills in setting and monitoring sales targets, plans, pipelines and activities
• Be analytical and detail orientated when it comes to sales reporting, identifying trends and reviewing the way we deliver our services
• Be adaptable and an organized multi-tasker that thrives in a fast pace, growing work environment
• Be quick to respond to requests for service from all of your clients
• Be comfortable using a computer particularly MS Office and ideally have a working knowledge of a banking system
• Be willing to work irregular hours as required to accommodate branch hours, member meetings, networking and community involvement
• Be aware of and mitigate enterprise risk factors and ensure compliance with applicable regulations, legislation and First Ontario…