Branch Manager

Overview  The Branch Manager is accountable for leading a team of dedicated employees to create memorable experiences for existing and new members while ensuring efficient branch operations.
Why First Ontario   Competitive compensation packages
Top-tier health and wellness benefits, including comprehensive benefits packages, a health spending account and a personal spending account
Enhanced mental health benefits through Sun Life and TELUS Health
Exclusive banking benefits
Company-wide Employee Volunteer program (Blue Wave Program)
Employee and Family Assistance Program
Job Overview  The Branch Manager is accountable for leading a team of dedicated employees to create memorable experiences for existing and new members while ensuring efficient branch operations.
Role   Passionately run the branch as if it is your own franchise where trademark member experience take place with every interaction and business results soar
Regularly coach and provide feedback to your team members to enable them to have confidence in what they do, help them grow and drive to excel
Focus on the end-to-end member experience to build and maintain incredible relationships with those who do business with us
Lead your team to help our members meet their short and long term financial goals
Steward digital and multichannel usage to meet members  needs
Work to develop and implement an effective plan to keep 3rd Party Generated Business on the books and consolidate other products for these new members with First Ontario
Closely monitor and tightly maintain controls in accordance with policies to ensure operational integrity and perform credit quality functions
Involve your team while you implement disciplined sales and services leadership processes and plans that deliver on member service and campaigns to support achieving annual financial targets
Be on top of your budget responsibilities by monitoring expense activities and taking prompt corrective action as required
Collaborate to collectively think of innovative ideas that drive business across the branch environment
Build and utilize working relationships with internal business partners across the organization and external business contacts to support business goals
Actively participate and encourage staff to join in community events as part of First Ontario s overall commitment to Corporate Social Responsibility
Utilize Lean methodology to streamline work processes and realize cost and resource efficiencies
Be a change leader as First Ontario continues to adapt to new and exciting ways of delivering business services
Consider health & safety as a primary concern to ensure the overall well-being of your team and members
Perform other duties we may need you to do
Required Skills   Hold a post-secondary degree or diploma in business, finance, or economics or an equivalent combination of education and industry experience
Have well-versed people management skills and possess a team building leadership style that is effective in coaching, developing, retaining and motivating a team to deliver on excellent service; experience supporting a unionized workforce is considered an asset
Be technically sound in every aspect of the operations of a branch in the financial services industry and be knowledgeable of our products and services
Be knowledgeable in financial markets and interest rate yield/changes and how they affect their business and the Credit Union
Strong sales management skills in setting and monitoring sales targets, plans, pipelines and activities
Be analytical and detail orientated when it comes to sales reporting, identifying trends and reviewing the way we deliver our services
Be adaptable and an organized multi-tasker that thrives in a fast pace, growing work environment
Be quick to respond to requests for service from all of your clients
Be comfortable using a computer particularly MS Office and ideally have a working knowledge of a banking system
Be willing to work irregular hours as required to accommodate branch hours, member meetings, networking and community involvement
Be aware of and mitigate enterprise risk factors and ensure compliance with applicable regulations, legislation and First Ontario policies and procedures
Additional Details  This is a temporary role in Stoney Creek for up to 24 months.
This posting is for an existing vacancy.
Salary Range: $81,110 to $111,527 annually.
Compensation for this role reflects a combination of skills, experience, and internal equity. Those whose experience more closely aligns the role s requirements may be placed higher within the salary range. You will learn more about First Ontario Credit Union s total rewards package during the interview process.
We re actively seeking diverse backgrounds and perspectives to help make First Ontario better. At First Ontario, inclusion, diversity, and equity aren t just "nice to have" - they re essential to our success. Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any…