Manager, Training, Compliance & Ground Handling

Accelerate your career with the most awarded Air Cargo Airline in Canada!
Cargojet is Canada's leading provider of time-sensitive overnight air cargo services and carries over 1,300,000 pounds of cargo each business night. Cargojet operates its network across North America each business night, utilizing a fleet of all-cargo aircraft Cargojet has been awarded one of Canada’s 50 Best Managed Companies as well as being awarded the Shipper’s Choice Award for the best Air Cargo Carrier in Canada for the past number of years.

Being part of Cargojet will allow you to become a part of a diverse and vibrant family at the leading edge of the air cargo industry both domestically and internationally. Cargojet team members are dedicated, hardworking, and have a strong sense of leadership and commitment.

Primary Objective of the Position:

The Manager, Training & Ground Handling is responsible for leading Cargojet’s training and development strategy while providing oversight of third-party ground-handling operations across the organization.

The role works closely with operational leaders, subject matter experts, internal stakeholders, and external service providers to ensure employees and operational partners have the knowledge, skills, resources, and support required to operate safely, efficiently, and in accordance with Cargojet’s standards and regulatory requirements.

The Manager is responsible for developing and implementing effective learning solutions, supporting operational readiness, managing third-party ground-handling relationships, monitoring service performance, and identifying opportunities for continuous improvement. The role requires a strong combination of leadership, operational understanding, stakeholder management, and training expertise.

Key Responsibilities:

Training & Development

• Lead the design and delivery of Cargojet’s ground handling training across all stations, aligned with business objectives, operational requirements, regulatory standards, and employee development needs.
• Partner with subject matter experts to translate technical, operational, regulatory, and business requirements into effective training programs and learning solutions.
• Ensure training programs remain current and responsive to changes in processes, systems, regulations, operational requirements, and business priorities.
• Conduct ongoing training needs assessments to identify current and future capability requirements and develop short- and long-term learning strategies that improve safety, efficiency, reliability, consistency, and service delivery.
• Establish and maintain a comprehensive framework to measure the effectiveness and impact of training programs across Cargojet stations.
• Define and monitor key training performance indicators, including completion, assessment results, competency, compliance, knowledge retention, and on-the-job application.
• Develop and maintain station-level training reporting, dashboards, and performance summaries to provide leadership with clear visibility into training activity and results.

Ground Handling

• Provide oversight and management of third-party ground-handling service providers to ensure contracted services are delivered safely, efficiently, consistently, and in accordance with Cargojet requirements.
• Establish and maintain effective relationships with ground-handling providers and serve as a key point of contact for operational and service-related matters.
• Monitor vendor performance against contractual service levels, operational requirements, safety standards, and agreed KPIs.
• Lead or participate in regular vendor performance reviews, identifying service gaps, operational risks, and opportunities for improvement.
• Work with internal stakeholders and third-party providers to resolve operational deficiencies and ensure appropriate corrective and preventive actions are implemented.
• Support the review, renewal, amendment, and ongoing management of ground-handling agreements in collaboration with Procurement, Legal, Finance, and relevant operational stakeholders.
• Monitor compliance with contractual obligations and elevate significant operational, safety, service, or contractual issues to the…