Delivery Director, Healthcare and Life Sciences

Who We Are

First impressions matter. At Kicksaw, we’re on a mission to transform the Salesforce consulting industry by putting our employees and customers first. As a leader in the Salesforce ecosystem, we help companies manage their implementation processes, drive greater efficiencies, and create unmatched client relationships.

The Healthcare & Life Sciences (HLS) Delivery Director is a senior leadership role responsible for leading and scaling Kicksaw’s HLS delivery practice across client delivery, portfolio and financial performance, operational excellence, team leadership, and strategic growth. This leader owns the health and performance of a meaningful professional services portfolio, driving consistency, quality, profitability, and delivery maturity across engagements while helping shape the future of Kicksaw’s HLS business.

As a trusted advisor to both clients and internal teams, the Director partners closely with executive stakeholders, Sales, and Delivery Leadership to ensure successful client outcomes, strong operational performance, and continued practice growth. This role combines hands‑on delivery leadership with portfolio and business ownership, requiring a strong understanding of Healthcare & Life Sciences organizations, Salesforce delivery models, and the commercial and operational levers of a consulting business.

We live by five values that guide everything we do:

• Care Deeply
  - For each other and our impact

• Own the Outcome
  - Lean in, speak up, solve it, own it

• Win Together
  - No none gets far alone

• Raise the Bar
  - Aim higher every day

• Be the Spark
  - Energy and passion are contagious

As a Delivery Director, Healthcare and Life Sciences you’ll embody these values by building trust with our clients, taking full ownership of your engagements, and guiding your team to deliver high‑quality solutions with purpose.

Practice & Delivery Leadership

• Lead and scale Kicksaw’s Healthcare & Life Sciences delivery practice

• Drive delivery excellence across a portfolio of Salesforce HLS engagements, ensuring projects are delivered on time, within scope, within budget, and aligned to client business objectives

• Contribute to delivery governance, operational standards, engagement management practices, and scalable HLS methodologies

• Build operational rigor across delivery quality, staffing, resource planning, and risk management

• Partner with Executive Leadership to define practice priorities, organizational structure, and long‑term growth strategy

• Develop repeatable delivery frameworks, accelerators, and best practices to support practice scalability and consistency

• Partner with Sales on deal reviews, commercial strategy, and SOW approvals.

• Shape and execute the HLS practice AI strategy, aligning AI operations, data, analytics, and automation initiatives with business objectives and delivery priorities.

• Partner with Executive Leadership, clients, and cross‑functional teams to define AI‑enabled transformation roadmaps, drive innovation, and establish scalable AI delivery capabilities across the practice.

Client Leadership & Strategic Partnership

• Build trusted relationships with executive stakeholders across healthcare, pharmaceutical, providers, biotech, medtech, and digital health organizations

• Serve as a senior advisor and escalation point for strategic client engagements

• Lead executive governance discussions, delivery reviews, and complex client conversations

• Partner with clients to align delivery outcomes to business goals, transformation initiatives, and operational priorities

• Support account growth and expansion opportunities in partnership with Sales Leadership

Healthcare & Life Sciences Industry Leadership

• Provide leadership across HLS transformation initiatives including patient engagement, commercial operations, medical affairs, field engagement, interoperability, and digital transformation

• Bring strong awareness of healthcare and life sciences regulatory and operational environments

• Stay informed on emerging trends across Salesforce Health Cloud, Life Sciences Cloud, Data Cloud, AI, interoperability, and industry innovation

• Help position Kicksaw as a leading…