Content & Automation Team Lead

Who we are:

At Workplace Options (WPO), we deliver human-centric solutions that empower people to thrive - personally and professionally. With a global team of more than 4,800 professionals, we provide real-time emotional support, therapy, coaching, mindfulness, and family services to millions worldwide. Since 1982, we’ve partnered with employers, health plans, and insurers to design flexible, forward-thinking programs that evolve alongside today’s changing workforce.

Today, we support 160 million people across 150,000 organizations, including over half of Fortune 500 companies.

Now part of the TELUS Health family, we are expanding our global impact by combining decades of wellbeing expertise.

Together, we are building healthier, more resilient organizations - one person at a time.

Location: Canada

Onsite/Hybrid/Remote: Remote or hybrid depending on your proximity to our Toronto or Montreal office

Salary Range:60-80

KCAD a year plus we offer a competitive range of benefits

The Automation and Content Contractor is responsible for the governance, lifecycle management, and ongoing development of proposal and sales content used by the global Proposal Strategic and Advisory Team. This role helps ensure that proposal content, templates, strategy libraries, and AI-enabled tools are accurate, consistent, scalable, and aligned with TELUS Health’s market positioning and business priorities.

The role coordinates and assigns work across a team of content specialists and provides leadership for significant content development and improvement initiatives. Acting as a team lead, the contractor provides day-to-day direction, prioritization, guidance, and coordination for the content team while formal people-management responsibilities, including direct line reporting, remain with the designated people leader.

Operating as a central capability across Direct and Indirect channels, the Automation and Content function protects the integrity of proposal assets while enabling efficient, high-quality delivery. The role oversees controlled automation deployment, standardized templates, content lifecycle management, and the development of strategic sales assets that support enterprise pursuits.

The Automation and Content Contractor partners closely with product team managers, sales leadership, marketing, and subject matter experts to maintain centralized, well governed proposal content that supports consistent usage and enables scalable reuse of high value materials.

• Establish and maintain the global proposal content governance framework.
• Own the strategy library, ensuring win themes, differentiators, and product positioning are consistently reflected across proposal content.
• Maintain the single source of truth for proposal content used across all sales channels.
• Partner with SMEs, product leads, and marketing to ensure content remains accurate, differentiated, and aligned with market strategy.
• Oversee lifecycle management of proposal content including regular audits, updates, and retirement of outdated materials.
• Within one-year migrate current content library in Responsive to MS SharePoint and Google for data readiness.

• Lead and implement the governance of AI-enabled proposal tools and automation workflows.
• Ensure responsible and controlled use of AI to prevent content duplication, inconsistency, or compliance risks.
• Develop structured templates, reusable modules, and automation frameworks to increase proposal efficiency.
• Support AI-driven knowledge communities for sales-related Q&A.
• Comfortable with prompt writing and AI

• Oversee the development of core sales assets, including:
  • Global proposal templates
  • Sales presentations
  • One-pagers and capability summaries
  • Strategy frameworks and pursuit tools
• Ensure assets support enterprise pursuits and executive narrative development.

• Partner with the following groups to gather information and maintain content accuracy:
  • Sales and Business Development
  • Product Teams
  • Marketing
  • Service…