Project Manager, Project & Program Management, Operations Management

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Job : 66134
Job Category: Project Management
Division & Section: Environment, Climate & Forestry, Urban Forestry Operations
Work Location: ETOBICOKE CIVIC CENTRE, 399 The West Mall
Job Type & Duration: Full-time, Permanent Vacancy
Salary Range: $105,241- $ $160,649 ,TM1907 and Wage Grade PTM3
Shift Information: Monday to Friday , 35 hours per week
Affiliation: Non-Union
Qualified List will be established to fill permanent and temporary positions.
Number of Positions Open: 1
Posting Period: 17-Aug-2026 to 08-Sep-2026

Reporting to the Senior Project Manager, the Project Manager leads business improvement and sustainment initiatives within Urban Forestry, with a primary focus on developing programs to advance workforce training, knowledge, qualifications and skills in alignment with evolving arboricultural industry standards and emergent technology. In this role you will support strategic projects and operational improvements that enhance service delivery, improve work quality, and drive organizational effectiveness across the division.

• Develops and implements detailed plans and recommends policies regarding program specific requirements (such as developing policies related to tree inspection and tree risk assessment).
• Manages assigned projects, ensuring effective teamwork and communication, high standards of work quality, organizational performance and continuous learning.
• Conducts research into assigned areas ensuring that such research takes into account developments within the arboricultural field, corporate policies and practices, legislation and initiatives by other levels of government.
• Ensures that project expenditures are controlled and maintained within approved budget limitations.
• Oversees the delivery of high-quality divisional projects (such as the development and implementation of apprenticeship, trade certification and workforce training programs).
• Conducts research, identifies requirements and analyzes business processes for opportunities to optimize operational effectiveness and efficiency, including using advance technologies such as resistance drills, sonic tomography and LIDAR.
• Anticipates, analyzes and identifies organizational and program delivery impacts of emerging issues and activities; recommends innovative divisional solutions using sound professional judgment, conflict resolution and negotiation skills to successfully manage sensitive and controversial matters.
• Responds to emergency and priority situations by anticipating problems, making decisions and deploying appropriate strategies and resources.
• Oversees and evaluates work performance of external service providers with respect to quality, timeline, cost and completion of required tasks.
• Identifies and recommends approaches for addressing program/activity gaps and issues, ensuring alignment with other City and divisional priorities and objectives.
• Monitors work output, reviews project deliverables and ensures project staff and divisional stakeholders complete assigned deliverables on time, on schedule, on budget and at quality standards.
• Develops and implements project control systems, procurement oversight, cost evaluation methodologies and performance evaluation criteria, in accordance with approved corporate policies and guidelines.
• Reviews, evaluates and recommends detailed project plans and project deliverables to Director/Senior Project Manager, including strategic planning initiatives related to procurement planning, budget analysis, preparation of reports and recommendations, and ensuring City obligations are met and are in compliance with applicable legislation.
• Manages and reports sub-project progress to senior management with respect to technology, staffing level, costs, schedules, and operations.
• Prepares, develops and negotiates agreements with suppliers, contractors, other divisions, partner organizations, agencies, and community groups.
• Develops and manages requests for proposals/quotations in accordance with the City's policies and procedures and manages evaluation and selection processes and contracts with suppliers.
• Ensures compliance with contractual agreements, project charters and legislative requirements.
• Manages contentious issues regarding projects, ensuring follow up documentation, corrective action and implementation of preventative strategies.
• Negotiates and implements innovative solutions to complex project challenges involving multiple stakeholders to achieve assigned objectives.
• Develops, coordinates and approves effective communication activities for all levels of staff in the division to ensure strategic plans are widely understood and paramount in all strategic and day-to-day decision-making.
• Communicates any potential situations of political and/or media attention; makes recommendation on course of action and ensures the Director/Senior Project Manager is apprised of issues impacting the service delivery of the project and any…