Premier Equipment Service Operations Leader

Step into the role of Service Operations Leader at Premier Equipment, the largest John Deere dealership in Ontario. Oversee a team focused on delivering excellence in service and customer care.

As the Service Manager, you will lead a high-performing group of technicians and service advisors to ensure equipment runs efficiently for clients in various sectors. Your leadership will not only involve managing operations but also improving customer satisfaction and encouraging team development. This role is perfect for a hands-on leader who appreciates the importance of precision in service delivery.

Key Responsibilities:

• Recruit, coach, and develop technicians for success

• Enhance the customer experience during service interactions

• Define and achieve key performance indicators for the team

• Ensure optimal shop workflow and minimize service delays

• Collaborate cross-functionally to enrich customer service

Requirements:

• Proven experience leading service teams of 6 or more

• Operational proficiency in managing service flow and metrics

• Customer-focused mindset even under stress

• Capability to juggle priorities effectively

• Trustworthiness and integrity in team dynamics

Embrace a leadership role that drives operational success at Premier Equipment, impacting both the team's and customers' experiences.
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