Sr Associate, Service Center Project Manager

L3

Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3

Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

L3

Harris is the Trusted Disruptor in defense tech. With customers’ mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.

Sr Associate, Service Center Project Manager, L2

Reference # 42410

Waterdown, ON

The Service Center Project Manager is responsible for the development, implementation, sustainment, and performance management of a global network of authorized service centers supporting Electro-Optical/Infrared (EO/IR) products and systems. This role serves as the primary interface between the company, service center partners, and customers to ensure service capabilities are established, maintained, and continuously improved in accordance with contractual, regulatory, quality, and business requirements.

The Project Manager will lead activities related to partner capability validation, vendor due diligence, negotiation and administration of service center subcontracts, service capability implementation and sustainment, performance monitoring, quality audits, and financial management. The position requires strong cross-functional leadership, coordination with internal stakeholders, and the ability to drive accountability across a geographically dispersed network of service providers while ensuring customer satisfaction and business objectives are achieved.

• Assess new and existing vendor capability to operate as an authorized service center.
• Conduct vendor qualification and due diligence reviews, including technical, operational, quality, financial, and compliance assessments.
• Develop and execute service center onboarding, authorization, and certification processes.
• Implement and sustain service center capabilities including:
  • Tooling and special test equipment
  • Facilities and infrastructure requirements
  • Export compliance and regulatory requirements
  • Quality management systems
  • Technical repair and maintenance capabilities
  • Workforce competency and capacity planning
• Manage implementation projects for new service centers and capability enhancements.
• Support localization and industrial participation/offset requirements associated with customer contracts.
• Develop and maintain service center capability roadmaps aligned with business growth strategies.

• Negotiate and manage service center subcontract agreements and associated statements of work.
• Ensure subcontract terms align with customer contractual obligations and business objectives.
• Manage subcontract performance, compliance, renewals, amendments, and issue resolution.
• Establish and maintain productive relationships with service center partners and key stakeholders.
• Ensure service centers comply with contractual requirements, business policies, and authorized service center standards.

• Establish and monitor key performance indicators (KPIs) related to:
  • Turnaround time
  • On-time delivery
  • Quality performance
  • Customer satisfaction
  • Financial performance
• Monitor service center performance and drive corrective actions where required.
• Support monthly reporting of operational, financial, quality, and performance metrics.
• Analyze trends and identify opportunities for operational improvements and cost reductions.
• Lead weekly and monthly business reviews with WESCAM Authorized Service Centers (WASCs).
• Track open issues, action items, and improvement initiatives through successful closure.

• Ensure service centers maintain compliance with company quality standards, export regulations, regulatory requirements, and contractual obligations.
• Support service center audits, assessments, and surveillance activities.
• Support QA in tracking quality escapes, customer complaints, and non-conformances utilizing Root Cause Corrective Action (RCCA) processes.
• Coordinate corrective and preventive action plans with internal and external stakeholders.
• Ensure service center compliance with all WESCAM contractual, technical, and quality requirements.
• Support continuous improvement initiatives focused on quality, reliability, and customer satisfaction.

• Manage annual operating budget forecasting, planning, and execution for global service center operations.
• Lead the preparation, justification, and submission of CAPEX requests, partnering with Finance and Procurement teams to acquire, track, and ensure the timely delivery of critical test…