Job Description & How to Apply Below
At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client‑centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips.
Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve.
If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.
We believe that every candidate brings something special to the table, including you! We currently have an existing vacancy within our organization, so, even if you feel that you’re close but not an exact match, we encourage you to apply.
Overview
Our Sports & Entertainment team is hiring! We are looking for a Client Solutions Manager to support our growing business.
As the Client Solutions Manager, reporting to the Director of Client Solutions, you will be working directly with our clients in delivering the world‑class customer service Gallagher is so well known for. This means you will be managing an existing portfolio of clients – driving the renewal cycle, handling day‑to‑day policy changes, working on diverse accounts and collaborating with insurers.
Our Sports & Entertainment division at GGB is one of the world’s largest community brokers. We take enormous pride in providing crucial protection for a spectrum of amateur and professional sports around the world. We offer Media, Entertainment and Events Insurance for a variety of events including music, entertainment and sports. We also cover crew, advertising, media consultants and agencies.
This is a phenomenal opportunity for anyone looking to build a career within a dynamic specialized segment of insurance and/or with a background in Sports, Media or Entertainment.
Work Environment:
Hybrid (Agile) – We, at Gallagher, enjoy the benefits of working remotely while also collaborating and interacting with each other in the office.
How you'll make an impact
Being solution oriented has always allowed you to offer clients the most resourceful and innovative solutions
Strong communication and interpersonal skills enable you to develop deep relationships with clients and build synergy with colleagues
People love working with you, and you with them!
Being in a fast‑paced, dynamic environment brings out the best in you. You’re always able to prioritize effectively which allows you to exceed client expectations every time!
Maintaining a keen eye for detail comes easy and is key part of what has made you successful in your past roles
Highly tech‑savvy, with an ability to learn new systems, tools and processes
Supporting a designated portfolio of Clientele, playing the lead role in business retention and continually building upon customer relationships
Review accounts at renewal, taking the vital steps in placing coverage required by the client, re‑marketing when required and adhering to binding authority set out by carriers
Respond to client inquiries quickly and efficiently, maintaining the quick turnaround time for any actions required on behalf of the client
Recognize upselling and cross‑selling opportunities, driving the creation of quality leads, working with Account Executives in binding the client
Consistently acting to upgrade insurance market knowledge, keeping abreast of new products and policy updates
About you
Experience working as an Account Manager within Personal Lines or Commercial Lines within a brokerage environment is ideal
Experience and knowledge within the Sports, Media or Entertainment industries will be considered as a strong asset
RIBO License is mandatory
CAIB, CIP, CRM or other relevant certifications and or designations are highly valued in this role
Knowledge of…
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