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Technical Sales Representative
Job Description & How to Apply Below
Company Description
John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies.
We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards.
John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries.
Job Description
Responsible for building new business relationships in the defined territory as well as expanding business opportunities with existing customer base. Candidate will be required to engage in the full sales cycle from identifying opportunities to technical support of supplied product. Works closely with customers to provide technical solutions, improve overall equipment reliability and satisfy customer needs.
Manage and grow business within a defined geographic territory in the Greater Toronto Area & Southern Ontario, reporting to the Stoney Creek office.
Develop and maintain strong customer relationships across both end users and channel partners (including pump rebuild shops, resellers, and distributors).
Identify and secure sales opportunities across the John Crane product portfolio to increase market share and achieve business growth targets.
Utilize CRM tools to manage leads, opportunities, orders, and account plans while maintaining accurate customer and pipeline data.
Travel within the assigned territory to visit customers, perform site visits, and support sales activities, including occasional overnight stays as required (typically 2–3 nights per month)
Independently plan and manage daily and weekly activities to balance customer engagement, travel, and administrative duties.
Collaborate closely with internal technical and engineering teams to provide customers with practical reliability solutions and product recommendations.
Conduct equipment surveys, troubleshooting, and failure analyses as required, preparing technical reports and proposals for customer solutions.
Represent John Crane professionally in all customer interactions, ensuring a consultative, solution-driven approach.
Perform other duties and responsibilities as necessary to support customer needs or as assigned by the Sales Manager.
Maintain regular presence in the Stoney Creek office for team collaboration and internal alignment, alongside field-based customer activities.
Manage and grow existing customer accounts while identifying new business opportunities within the assigned territory
Qualifications
Education:
Post-secondary education in Engineering (Mechanical, Industrial, or Chemical preferred), or equivalent industry experience.
Experience:
Minimum 3 years of industrial or technical sales experience preferred.
Experience in rotating equipment, pumps, seals, bearings, or related industrial sectors is preferred.
Previous experience managing a large geographic territory or working with remote clients and distributors is an asset.
Knowledge/
Skills:
Strong interpersonal and communication skills with the ability to engage customers at all levels.
Balance of technical aptitude and commercial acumen—able to discuss both product features and business value.
Proficient in CRM systems and Microsoft Office tools.
Self-motivated, organized, and capable of working independently with minimal supervision.
Proven ability to plan and prioritize work effectively within a large geographic territory.
Valid driver’s license and ability to travel…
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