Inside Sales Representative; ISR

Position: Inside Sales Representative (ISR )
Inside Sales Representative (ISR) – Toromont Cat  Toromont Cat is looking for an Inside Sales Representative (ISR) who will serve as the key point of contact between the business and our customers. The ISR is the single point of contact between the Dealer and the Customer and a vital source of support, building positive relationships with both internal and external customers to achieve assigned regional goals.
Compensation  Full Time, Permanent – Base salary $62,000.00. The listed base salary is just one component of our total rewards package; performance-based or discretionary bonuses may be available.
Benefits  Competitive total rewards including wages, benefits, and premiums (as eligible). Additional benefits are provided as part of the industry standard package.
Typical Day at Work   Demonstrate safe, environmentally sound and healthy work behaviors at all times, in support of Toromont’s Health and Safety Policies, Programs and initiatives.
Re-establish, qualify and maintain contact with small to medium-sized customers to increase sales.
Proactively generate parts and service and equipment sales leads and manage accounts in an assigned territory through weekly communication with customers.
Employ a disciplined call campaign, update customer account information and develop relationships to maintain accurate account and machine profiles.
Promote all aspects of the Dealership and provide equipment sales leads to Machine Sales Representatives (MSRs).
Prospect new business within the assigned territory and qualify equipment for the Dealership’s outside sales organization.
Determine customer requirements through needs analysis and provide solutions.
Develop customer quotes and tenders from recommendations made by Technicians and assist with quotes for recent contracts.
Maintain Quote Log System ensuring timely and accurate sales information is provided.
Administer sales processes and systems including call reports, weekly call plans and other administrative duties in support of the business.
Assist with the development and administration of the annual territory plans and focus account plans for marketing programs targeted to prospective customers.
Ensure all sales tools and market intelligence remain current and develop new tools to increase product exposure.
Establish attainable monthly and yearly objectives intended to reinforce continuous improvement and achievement toward Company goals.
Assist in the collection of outstanding customer payments and facilitate resolutions/agreements.
Participate in appropriate training and development such as Dealership ISR Training Program and attend industry association events.
Responsibilities  In addition to the typical daily activities, the ISR will:
Act as a single point of contact between dealer and customers.
Build and maintain strong relationships with both internal and external stakeholders.
Support the Dealer’s sales goals in the assigned region.
Qualifications   Post‑secondary education ideally in Sales/Marketing.
1-3 years of sales experience.
Demonstrated ability to communicate effectively and maintain relationships.
Passion to grow a sales career within a world class industrial equipment dealership.

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